Account Manager

Kraft & Kennedy, Inc.

Account Manager responsible for developing long-term relationships with managed service clients at Kraft Kennedy. Ensure client satisfaction and delivery of solutions according to needs.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management and communication skills, ensuring client satisfaction and effective resolution of concerns. Proficient in organizing meetings, managing onboarding processes, and understanding billing procedures to support client needs.

Highest-signal resume keywords

Client Relationship DevelopmentOrganizational SkillsWritten Communication SkillsCustomer Service SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MS Office ProficiencyData Entry SkillsMeeting CoordinationBilling Procedures UnderstandingClient Onboarding Management

Soft Skills

Interpersonal SkillsActive ListeningSelf-MotivationAdaptabilityHigh Energy

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

Managed ServicesClient SatisfactionQuarterly Business ReviewsStrategic Planning MeetingsProcurement

About the role

Key responsibilities & impact

Serve as the non-technical point of contact for assigned group of Managed Services accounts and develop trusted relationship with both external and internal client team.
Ensure that accounts are satisfied with Kraft Kennedy's level of service, communicating feedback raised by the client to Kraft Kennedy management, while ensuring any concerns are resolved in an effective and timely manner.
Proactively interface with accounts on a regular basis to ensure their needs are being met via ad-hoc check-ins and routine status meetings.
Develop and maintain agenda / meeting notes for ongoing status meetings, while working with the internal team to prioritize follow-up items and communicate updates.
Work with the technical team to explore improvements for the client’s technologies, bringing those recommendations to the attention of the client and the internal sales team.
Coordinate the preparation, scheduling and execution of Quarterly Business Reviews and Annual Strategic Planning Meetings.
Drive relationship growth through scheduled in-person meetings at client locations.
Assist with the management of onboarding new clients and contacts.
Develop thorough understanding of any new and ongoing initiatives and manage the facilitation across client accounts.
Develop overall proficiency in internal systems and operating procedures.
Work with Procurement to ensure hardware/software renewals are processed in a timely manner.
Develop proficient understanding of Agreements and billing procedures for each client.
Review client invoices for accuracy and respond to any billing-related issues that arise.

Requirements

What you’ll need

Bachelor’s degree preferred
Demonstrated level of success in the development of client relationships
Enjoy working with customers and external audiences
High energy and drive with good negotiation skills
Proficient with general office applications MS office etc.
Strong organizational, presentation, and customer service skills
Strong written communication skills
Interpersonal skills such as communication skills, active listening and customer-care
Ability to multi-task and adapt to changes quickly
Typing skills to ensure quick and accurate data entry
Self-motivated with the ability to work in a fast moving environment
Ability to travel periodically to client locations

Benefits

Comp & perks

Medical, dental, life and disability insurance
401k with company match
Holidays/vacation/sick days
Cutting edge training on the latest technologies
Employee referral bonus program
Phone reimbursement