IT Desktop Support Technician – 2nd Shift

Kraft & Kennedy, Inc.

IT Desktop Support Technician providing remote support and on-site assistance for Kraft Kennedy clients. Collaborating with technical staff in a diverse and growing team environment.

Posted 7/24/2026full-timeRemote • Florida, Illinois, Kentucky, Maryland, Massachusetts, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing remote and on-site technical support, with a strong focus on problem-solving, technical troubleshooting, and customer service. Proficient in managing complex client issues and performing Root Cause Analysis to ensure effective resolution.

Highest-signal resume keywords

Windows Server AdministrationTechnical TroubleshootingCustomer Service SkillsVirtualization ExperienceMCSE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingServer AdministrationNetwork AdministrationSoftware DeploymentRoot Cause AnalysisDocument ManagementVirtualizationSAN ManagementWindows Desktop SupportExchange Infrastructure

Soft Skills

Customer Service SkillsCommunication SkillsOrganizational SkillsDetail OrientedProblem Solving

Tools & Technologies

Remote Connection ToolsInternal Ticketing SystemMonitoring ConsolesMS Office

Certifications & Qualifications

MCSE

Industry Keywords

IT SupportClient SupportTechnical SupportVirtualizationNetworking Issues

About the role

Key responsibilities & impact

Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
Provide on site assistance to clients on an as needed basis.
Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
Provide regional local on-site client support, as necessary.

Requirements

What you’ll need

Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
Strong customer service and communication skills.
Very organized and detail oriented, with a high degree of accuracy and follow up.
Strong problem solving and technical troubleshooting skills.
Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
Some combined industry experience with Windows desktops.
Virtualization and storage experience strongly preferred.
MCSE and/or related technical certifications are strongly preferred.

Benefits

Comp & perks

Family oriented team environment with strong emphasis on work life balance
Medical, dental, HSA, life and long-term disability insurance
401k with company match
Phone reimbursement
Holidays/vacation/sick days
Training on the latest technologies