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KOPE

Customer Success Engineer – Tekla, Revit

KOPE

Customer Success Engineer supporting deployment of KOPE workflows with Tekla and Revit expertise. Engaging with clients to enhance digital construction and automation processes.

Posted 5/26/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

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Hard Skills
Tekla StructuresRevitBIM delivery workflowsdigital deliveryBIM coordinationtechnical implementationfabrication workflowsoffsite constructionDFMA workflowstechnical support
Soft Skills
communicationstakeholder managementorganisational skillsattention to detailproblem solvingproactiveadaptabilitycustomer engagementcollaborationtraining
Industry Keywords
ArchitectureEngineeringConstructionimplementationsoftware deploymentcustomer successworkflowsproject objectivesbest-practice implementationemerging construction technology

About the role

Key responsibilities & impact
  • Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects
  • Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes
  • Work directly with customers to understand delivery requirements, implementation challenges and project objectives
  • Collaborate with product and development teams to support testing, validation and continuous workflow improvement
  • Help define and maintain best-practice implementation approaches, onboarding material and technical documentation
  • Support workshops, training sessions and customer review meetings across global project teams
  • Contribute to future product and roadmap development through direct customer engagement and project feedback

Requirements

What you’ll need
  • Advanced working knowledge of Tekla Structures is essential
  • Strong working knowledge of Revit and BIM delivery workflows
  • Minimum 3 years’ experience within the Architecture, Engineering or Construction industry
  • Experience supporting digital delivery, BIM coordination or technical implementation workflows
  • Understanding of fabrication, offsite construction or DFMA workflows advantageous
  • Experience in technical support, customer success, implementation or software deployment beneficial
  • Strong communication and stakeholder management skills
  • Highly organised with strong attention to detail
  • Comfortable working directly with customers and problem solving in live project environments
  • Proactive, adaptable and keen to work in a fast-moving environment
  • Interest in automation, digital workflows and emerging construction technology

Benefits

Comp & perks
  • Remote first
  • Flexible working style
  • Relaxed and fun culture
  • Greenfield development with no legacy apps
  • Autonomy & responsibility encouraged
  • Generous holiday allowance - 23 days paid holiday plus public and bank holidays
  • Aviva Health Insurance
  • Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave
  • All-company in person events
  • Generous maternity, paternity and parental leave policy