Customer Service

Kongsberg Automotive

Customer Service Representative managing customer interactions for Kongsberg Automotive based in Suffield. Responsible for providing excellent service, resolving inquiries and building customer loyalty.

Posted 6/4/2026full-timeSuffield • Connecticut • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Accurately enter and maintain sales orders, order changes, and information using SAP system.
Communicate to customers and internal personnel in a timely, clear, efficient and appropriate method regarding all aspects of sales demand including delivery status, production schedules, lead times, revisions, and delivery requirements.
Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers.
Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary.
Develop forecasts with customers, sales, and planning to ensure good customer service and maximize production capacities.
Maintain Forecast systematically as per customers Contract & SLA.
Monitor pricing in SAP system to match customer PO, report discrepancy & request updates as necessary, maintain orders updated with most current pricing published.
Work with NPD and Sales to ensure invoicing of customer for tooling charges.
Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs.
Ensure high level of responsiveness to internal and external customers to meet KPI targets set by the department.
Coordinate closely with the Shipping team to execute on time shipment of customer orders.
Assist Shipping with customer portals used for data entry and order processing.
Manage and maintain orders received via electronic data interchange (EDI).
Promote new and existing business through quoting prices and delivery lead times according to the approved pricing guidelines and analysing current stock levels.
Issue return material authorizations when requests are received from customers.

Requirements

What you’ll need

College degree preferred, but not required
1-3 years of inside sales, account management, or other customer service experience
Excellent written and verbal communication skills
Ability to work in fast-paced, ever-changing environment
Frequent walking, use of telephone and computer, sitting for extended periods.

Benefits

Comp & perks

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAPsales order managementforecastingpricing analysiselectronic data interchange (EDI)quotation developmentorder processingcustomer serviceproduction schedulinginventory management

Soft Skills

communicationresponsivenessorganizational skillscustomer service orientationadaptabilityteam collaborationproblem-solvingattention to detailtime managementproactive monitoring