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Customer Service Advisor – English
KonectaConseiller clientèle anglophone dédié à une compagnie aérienne italienne chez Konecta. Accueillant les clients par téléphone et email tout en proposant des solutions adaptées à leurs besoins.
About the role
Key responsibilities & impact- Greet customers professionally by phone and email
- Understand their needs, even when unclear, and respond clearly
- Propose tailored solutions according to each situation
- Contribute to the quality of service provided
- Handle sensitive situations with empathy and a methodical approach
Requirements
What you’ll need- Strong phone skills
- Excellent command of English
- Ability to support and guide customers with a patient, educational approach
- Motivated, energetic and goal-oriented
- Previous customer service experience required
Benefits
Comp & perks- Competitive salary + attractive bonuses
- Comprehensive training and ongoing support
- Young, challenging and performance-driven atmosphere
- Permanent contract (CDI); CNSS social security; AMO health coverage; partnerships with banks, laboratories and other organizations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Professional CommunicationEmpathyMotivationEnergy