Customer Relations Advisor – Permanent (CDI) – Commercial/Sales Profile – Insurance

Konecta

Customer Service Advisor at Konecta managing client retention and sales. Helping clients in their daily needs related to home services and emergencies.

Posted 6/12/2026full-timeChalon-sur-Saône • 🇫🇷 FranceMid-LevelSenior💰 €1,867 per monthWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscustomer-service orientationmotivatedeager to learnability to manage sensitive situationsability to manage conflictual situations

Tools & Technologies

computer skills

Industry Keywords

client retentioncontract cancellationservice qualityoutstanding payments

About the role

Key responsibilities & impact

Assist clients who wish to cancel their contracts and implement retention measures.
Identify their needs and propose appropriate additional solutions or coverages.
Contact clients with outstanding payments to recover amounts due, handling these cases professionally with a strong focus on service quality.
No sales canvassing (no outbound solicitation).

Requirements

What you’ll need

Commercial drive and a taste for challenge.
Previous experience in sales or customer service is an asset but not required.
Excellent interpersonal skills and a strong customer-service orientation.
Motivated and eager to learn.
Good computer skills.
Ability to manage sensitive or conflictual situations professionally.

Benefits

Comp & perks

Supplementary health insurance: employer covers 50%.
Meal vouchers (€7.80 per day), 60% employer contribution.
Transportation costs: 60% employer contribution.
Employee committee offering discounts on leisure activities, cinema and theme parks.
QVCT committee (Quality of Life and Working Conditions) dedicated to improving workplace well-being and conditions.