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Customer Relations Advisor – Permanent (CDI) – Commercial/Sales Profile – Insurance
KonectaCustomer Service Advisor at Konecta managing client retention and sales. Helping clients in their daily needs related to home services and emergencies.
About the role
Key responsibilities & impact- Assist clients who wish to cancel their contracts and implement retention measures.
- Identify their needs and propose appropriate additional solutions or coverages.
- Contact clients with outstanding payments to recover amounts due, handling these cases professionally with a strong focus on service quality.
- No sales canvassing (no outbound solicitation).
Requirements
What you’ll need- Commercial drive and a taste for challenge.
- Previous experience in sales or customer service is an asset but not required.
- Excellent interpersonal skills and a strong customer-service orientation.
- Motivated and eager to learn.
- Good computer skills.
- Ability to manage sensitive or conflictual situations professionally.
Benefits
Comp & perks- Supplementary health insurance: employer covers 50%.
- Meal vouchers (€7.80 per day), 60% employer contribution.
- Transportation costs: 60% employer contribution.
- Employee committee offering discounts on leisure activities, cinema and theme parks.
- QVCT committee (Quality of Life and Working Conditions) dedicated to improving workplace well-being and conditions.
ATS Keywords
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Soft Skills
interpersonal skillscustomer-service orientationmotivatedeager to learnability to manage sensitive situationsability to manage conflictual situations