RC Advisor
Konecta
full-time
Posted on:
Location Type: Office
Location: Casablanca • Morocco
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About the role
- Communication: Represents the client company and projects its image (through attitude, behavior, language and clarity of expression) to end customers;
- Is responsible for Konecta's internal and external image;
- Listens to and adheres to company policy;
- Contributes to effective overall communication between departments.
- Operational management: Implements, across all operations to which they are assigned, all resources made available to them in order to achieve the objectives set;
- Actively contributes to the client's development and achievement of objectives by responding appropriately to interlocutors' needs and expectations through active listening and personalized advice;
- Must satisfy and retain prospects or customers through active listening, providing information tailored to their needs and personalized advice;
- Handles various contacts across all channels, taking into account both their own objectives and the client's request;
- Complies with the quality standards defined by the company regarding procedures, tools, processes, etc.;
- Verifies the relevance and accuracy of all information before communicating it to clients or prospects.
- Administrative management: Immediately reports to their supervisor or manager any issue that may alter or compromise the smooth running of operations (special client requests, malfunctions, etc.);
- Collects, records and ensures the integrity of information regarding client requests and responses provided in order to update the client file and/or profile and to establish follow-up and personalization of customer relationships;
- Is responsible for the confidentiality of information processed and/or communicated in the course of their activities.
Requirements
- N/A
Benefits
- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Soft Skills
communicationactive listeningpersonalized adviceoperational managementadministrative managementproblem-solvingattention to detailcustomer serviceconfidentialityinterpersonal skills