Technical Implementation Manager II – FedRAMP

Knox Systems, Inc.

Technical Implementation Manager onboarding Federal customers into Knox’s FedRAMP-authorized cloud environment. Leading customer engagements through compliance-driven deployments and operational readiness.

Posted 5/22/2026full-timeArlington • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Own the end-to-end customer onboarding lifecycle for Federal customers, from professional services kickoff through production go-live and transition to steady-state operations.
Lead FedRAMP-aligned onboarding engagements, ensuring customer environments meet security, compliance, monitoring, incident response, and operational readiness requirements.
Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams during customer onboarding.
Drive onboarding meeting cadence with a clear, compliance-aware agenda—ensuring alignment, decision-making, and accountability.
Manage detailed, multi-workstream project plans covering security controls, system integrations, access models, logging, monitoring, alerting, and incident response readiness.
Proactively identify risks related to FedRAMP controls, operational gaps, or service readiness, escalating issues and driving mitigation plans.
Act as a trusted technical and operational advisor to customers, helping them understand Knox’s Federal operating model, shared responsibility boundaries, and production expectations.
Coordinate external stakeholders for technical deep dives, runbook reviews, security workflows, and go-live readiness assessments.
Ensure all onboarding artifacts are complete and auditable, including documentation, meeting notes, action logs, and operational handoff materials.
Ensure customer environments are fully integrated into Knox’s SRE, NOC, and SOC workflows, including monitoring, alerting, escalation, and incident response.
Validate that customers understand and align with operational SLAs, incident management processes, and change management expectations.
Support smooth transitions from onboarding to steady-state operations, ensuring no loss of context or accountability between teams.
Serve as the connective tissue between implementation, operations, and customer success.

Requirements

What you’ll need

3+ years of experience managing complex technical implementations in regulated or compliance-driven environments.
Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments.
Strong background working with or alongside SRE, NOC, or SOC teams, including familiarity with incident management, monitoring, and operational readiness.
Proven ability to manage multi-threaded programs with customer-facing responsibilities and high operational stakes.
Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments.
Ability to translate compliance, security, and operational requirements into clear project plans and deliverables.
Excellent communication skills, with the ability to engage executives, engineers, security teams, and compliance stakeholders.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.

Benefits

Comp & perks

Medical
Dental
Vision
Life & Disability
Employee funded 401k plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

FedRAMPcloud platformsAWSAzureGCPincident managementmonitoringoperational readinessproject managementsystem integrations

Soft Skills

communicationleadershiprisk managementstakeholder engagementaccountabilitydecision-makingorganizational skillscustomer advisorycollaborationproblem-solving