Senior Global Trade Compliance Manager
ŌURA
Inside Sales Lead
Knowles Precision Devices
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $65,000 per year
Job Level
Senior
About the role
- Lead, mentor, and train the inside sales team and customer service to achieve individual and team sales targets and ensure processes are followed and SOX standards are met
- Foster a positive and collaborative team environment
- Strategize and review current processes with the ISR manager for process improvements
- Establish and maintain strong relationships with customers, reps and multiple operation sites
- Work closely with sales leadership, product marketing and operations to align sales efforts with company goals
- Liaison with internal teams to resolve customer issues efficiently
- Train new hires on processes and systems, provide feedback to ISR manager; travel as needed
- Monitor Exostar portal for Program Accounts and provide proper handling/back-up for team
- Review and audit large orders for accuracy and SOX requirements
- Assist with onboarding of new reps with account set ups, customer maintenance clean-up liaison and serve as main point of contact for on-site internal, customer and SOX audits
- Be a positive voice on the floor to assist with process changes and implement best practices based on the voice of the customer
- Engage internal and external customers to understand needs and improve collaboration
- Document process improvement changes for onboarding and training
- Handle one or two key customers with quoting and/or order management needs
Requirements
- Bachelor's degree in Business, Sales, or related field (preferred/work experience)
- 5+ years of experience in inside sales and/or customer service
- Proficiency in SalesForce, MS Office and Windows
- Fluent in English
- Ability to lead by example with work behavior and attitude
- Ability to thrive in a fast-paced, team-oriented environment
- Knowledge of SOX standards and ability to ensure compliance
- Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have authorization to access ITAR/EAR controlled technical data
