Inside Sales

• Lead, mentor, and train the inside sales team and customer service to achieve individual and team sales targets and ensure processes are followed and SOX standards are met
• Foster a positive and collaborative team environment
• Strategize and review current processes with the ISR manager for process improvements
• Establish and maintain strong relationships with customers, reps and multiple operation sites
• Work closely with sales leadership, product marketing and operations to align sales efforts with company goals
• Liaison with internal teams to resolve customer issues efficiently
• Train new hires on processes and systems, provide feedback to ISR manager; travel as needed
• Monitor Exostar portal for Program Accounts and provide proper handling/back-up for team
• Review and audit large orders for accuracy and SOX requirements
• Assist with onboarding of new reps with account set ups, customer maintenance clean-up liaison and serve as main point of contact for on-site internal, customer and SOX audits
• Be a positive voice on the floor to assist with process changes and implement best practices based on the voice of the customer
• Engage internal and external customers to understand needs and improve collaboration
• Document process improvement changes for onboarding and training
• Handle one or two key customers with quoting and/or order management needs

Inside Sales Lead

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About the role

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