Field Support Engineer, Pharmacy Automation
KnowHireMatch
SQL
Field Support Engineer, Pharmacy Automation
KnowHireMatch
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Field Support Engineer to provide world-class technical and customer support for advanced pharmacy automation products. Travel regionally to service and maintain equipment in various pharmacy environments. Provide outstanding customer service and resolve issues. Perform preemptive maintenance and break/fix within SLA. Work with regional and national service teams to diagnose complex technical problems. Assist Product Implementation Team with installation of new systems. Train customers on operation and daily maintenance. Document issues and resolutions in Salesforce Field Service Lightning. Provide feedback to management and engineering to drive product improvements. Manage and organize company-supplied tools and inventory. Handle occasional weekend, holiday, overtime, overnight stays, and travel outside the local region. Maintain professional appearance and work independently with minimal supervision.
Requirements
- Education/Experience: An Associate's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering, or Biomedical Engineering Technology is preferred. Alternatively, you should have 3-5 years of experience in a field service role, or an equivalent combination of education and relevant experience servicing complex medical or business equipment. Technical Knowledge: Proficient in Microsoft Operating Systems (including Windows 2000, XP, 7, 10, and 11) and Microsoft Office. Extensive knowledge of basic computer networking, including the use of Windows tools to identify network and PC information, as well as the setup and use of routers and switches. Familiarity with locating and editing configuration and XML files within a file structure. Knowledge of ghosting and re-imaging processes. SQL knowledge is a plus. Strong mechanical aptitude with the ability to use standard hand tools for complex disassembly and reassembly. Proficiency with digital multi-meters and voltage/amperage testers. Other Skills: Highly motivated to deliver superior customer care. Willingness to extend beyond the typical workday when the situation requires it. Strong organizational skills for managing tools and inventory. Timely reporting of expenses through Concur.