Field Support Engineer, Pharmacy Automation
KnowHireMatch
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Provide world-class technical and customer support for advanced pharmacy automation products.
- Travel regionally to service, maintain, and install automation equipment in pharmacy environments.
- Respond to service requests within SLA for break/fix situations and work with regional and national service teams to diagnose complex technical problems.
- Assist the Product Implementation Team with installation of new automation systems and train customers on operation and daily maintenance.
- Document all issues and resolution actions in Salesforce Field Service Lightning and provide feedback to management and engineering teams.
- Manage and organize company-supplied tools and inventory; maintain professional appearance and work independently with minimal supervision.
- Handle occasional weekend, holiday, and overtime coverage, periodic overnight stays, and travel outside the local region.
- Work in varied pharmacy environments; perform long periods of standing and frequent walking; lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally; stand up to 10-12 hours on occasion.
- Drive an average of four hours per day with occasional air travel.
Requirements
- Associate's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering, or Biomedical Engineering Technology preferred, or 3-5 years of field service experience or equivalent.
- Proficient in Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11) and Microsoft Office.
- Extensive knowledge of basic computer networking; setup/use of routers and switches; use Windows tools to identify network and PC information.
- Familiarity with locating and editing configuration and XML files.
- Knowledge of ghosting and re-imaging processes.
- SQL knowledge is a plus.
- Strong mechanical aptitude; able to use standard hand tools for complex disassembly and reassembly.
- Proficiency with digital multi-meters and voltage/amperage testers.
- Highly motivated to deliver superior customer care.
- Willingness to extend beyond the typical workday when required.
- Strong organizational skills for managing tools and inventory.
- Timely reporting of expenses through Concur.