KnowHireMatch

Field Support Engineer, Pharmacy Automation

KnowHireMatch

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Provide world-class technical and customer support for advanced pharmacy automation products.
  • Travel regionally to service, maintain, and install automation equipment in pharmacy environments.
  • Respond to service requests within SLA for break/fix situations and work with regional and national service teams to diagnose complex technical problems.
  • Assist the Product Implementation Team with installation of new automation systems and train customers on operation and daily maintenance.
  • Document all issues and resolution actions in Salesforce Field Service Lightning and provide feedback to management and engineering teams.
  • Manage and organize company-supplied tools and inventory; maintain professional appearance and work independently with minimal supervision.
  • Handle occasional weekend, holiday, and overtime coverage, periodic overnight stays, and travel outside the local region.
  • Work in varied pharmacy environments; perform long periods of standing and frequent walking; lift/carry/push/pull up to 50 pounds frequently and up to 100 pounds occasionally; stand up to 10-12 hours on occasion.
  • Drive an average of four hours per day with occasional air travel.

Requirements

  • Associate's degree in Electronics Engineering, Electronics Engineering Technology, Mechanical Engineering Technology, Robotics Engineering, or Biomedical Engineering Technology preferred, or 3-5 years of field service experience or equivalent.
  • Proficient in Microsoft Operating Systems (Windows 2000, XP, 7, 10, 11) and Microsoft Office.
  • Extensive knowledge of basic computer networking; setup/use of routers and switches; use Windows tools to identify network and PC information.
  • Familiarity with locating and editing configuration and XML files.
  • Knowledge of ghosting and re-imaging processes.
  • SQL knowledge is a plus.
  • Strong mechanical aptitude; able to use standard hand tools for complex disassembly and reassembly.
  • Proficiency with digital multi-meters and voltage/amperage testers.
  • Highly motivated to deliver superior customer care.
  • Willingness to extend beyond the typical workday when required.
  • Strong organizational skills for managing tools and inventory.
  • Timely reporting of expenses through Concur.