Field Engineer

• Field Support Engineer providing world-class technical and customer support for advanced pharmacy automation products and representing the company.
• Travel regionally to service and maintain automation equipment in various pharmacy environments.
• Provide outstanding customer service by addressing inquiries and resolving issues professionally and collaboratively.
• Perform preemptive maintenance to maximize uptime and ensure customer satisfaction.
• Respond to service requests within specified SLA requirements for break/fix situations.
• Work with regional and national service teams to diagnose and solve complex technical problems.
• Assist Product Implementation Team with installation of new automation systems.
• Train customers on operation and daily maintenance of products.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide feedback to management and engineering teams to drive product improvements.
• Manage and organize company-supplied tools and inventory.
• Handle occasional weekend, holiday, and overtime coverage, periodic overnight stays, and travel outside the local region.
• Maintain a professional appearance and attitude while working independently with minimal supervision.
• Work in indoor and outdoor pharmacy environments; perform long-term standing and frequent walking.
• Lift, carry, push, and pull up to 50 pounds frequently and up to 100 pounds occasionally; may stand 10-12 hours on occasion.
• Perform physical activities including seeing, smelling, hearing, talking, climbing ladders and step stools, balancing, stooping, kneeling, twisting, crouching, crawling, reaching, and grasping; drive approximately four hours per day with occasional air travel.

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