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Klee Group

User Support Consultant

Klee Group

Consultant Support Utilisateur managing user support requests in a public sector environment. Involves working with databases and user access management in a hybrid setup.

Posted 6/1/2026full-timeNantes • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
SOAPSQL

About the role

Key responsibilities & impact
  • Qualify requests coming from Level 1
  • Perform actions to resolve Level 2 support requests
  • Update necessary information in the ticketing tool
  • Update documentation

Requirements

What you’ll need
  • Holder of a Bachelor's degree (Bac+3) in Computer Science
  • Demonstrates a first significant experience in the field
  • Databases
  • SQL language
  • SOAP and REST web services
  • Jira, Confluence
  • Reading and analysis of application logs

Benefits

Comp & perks
  • Agility
  • UX
  • Responsible Digital (Digital Sustainability)
  • Hybrid work
  • Supportive management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SQLSOAPRESTdatabasesapplication logs
Certifications
Bachelor's degree in Computer Science