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About the role
Key responsibilities & impact- Providing application support to key customers, including recipe setup, recipe optimization, tool troubleshooting, BKM sharing, and presentations.
- Escalate and follow up field issues to division to ensure customer's satification with solved issues.
- Be able to work independently on sophisticated problems with analysis of situations, and in depth evaluation of various factors.
- Good problem-solving skills to solve critical and diverse issues and deliver solutions customer.
- Excellent communications with different teams including product division, product manager, sales, management, and customers to ensure high quality of projects and field support.
- Generate BKMs and share with teams and customers.
- Perform cross-site onsite customer support with quality and efficiency.
Requirements
What you’ll need- Master’s degree
- Mechanical Engineering background is preferred but not must, semiconductor process knowledge or computer vision knowledge is a plus.
- Demonstrate independent problem solving skills, and strong project management skills.
- Must be willing to work in semiconductor clean room environment.
- Good presentation and report writing skills.
- Excellent communication, organization, analytical and interpersonal skills.
- Able to communicate effectively in English through email, conference calls and face-to-face meetings.
- Be self-driven, yet a strong team player.
Benefits
Comp & perks- We offer a competitive, family friendly total rewards package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
problem solvingproject managementrecipe setuprecipe optimizationtool troubleshootingBKM sharingpresentation skillsanalytical skillsreport writing
Soft Skills
communicationorganizationinterpersonal skillsindependent workteam playercustomer satisfactioncritical thinking
Certifications
Master’s degree
