KLA

Customer Engagement Applications Engineer

KLA

full-time

Posted on:

Location Type: Office

Location: Hsinchu • Taiwan

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Serve as the primary technical interface between KLA and customer
  • Deliver applications support for KLA’s wafer inspection and metrology tools
  • Lead customer engagements including product evaluations, new tool introductions, and drive competitions
  • Drive customer success through acceptance tests, recipe development, training, and technical enablement
  • Cultivate strong customer relationships by understanding their technical needs
  • Collaborate with customers and internal teams to co-author technical papers and present at symposiums
  • Develop and share Best Known Methods (BKMs) and technical documentation
  • Act as a cross-functional bridge, aligning customer feedback with engineering and sales
  • Analyze complex technical issues and deliver innovative, data-driven solutions
  • Report regional insights and escalate field issues to product divisions.

Requirements

  • Master’s degree in Physics, Optics, Engineering, Material Science, or a related field
  • Proven experience in customer-facing technical roles
  • Strong track record of building and maintaining customer relationships
  • Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration
  • Willingness to work in semiconductor cleanroom environments
  • Strong project management, leadership, and organizational skills
  • Excellent presentation, communication, and interpersonal abilities
  • Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings
  • Ability to manage multiple priorities in a fast-paced, global environment.
Benefits
  • Competitive, family friendly total rewards package
  • Commitment to an inclusive environment and diverse needs of employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
wafer inspectionmetrology toolstechnical problem-solvingrecipe developmentdata-driven solutionstechnical documentationproject executioncross-functional collaborationBest Known Methods (BKMs)
Soft Skills
customer relationship managementleadershiporganizational skillspresentation skillscommunication skillsinterpersonal skillsability to manage multiple priorities
Certifications
Master’s degree in PhysicsMaster’s degree in OpticsMaster’s degree in EngineeringMaster’s degree in Material Science