Server Engineer
KLA
full-time
Posted on:
Location Type: Office
Location: Taichung City • Taiwan
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About the role
- Maintain performance and productivity of our products through a flexible portfolio of services
- Proactively manage tools to identify and improve performance
- Provide expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems
- Ensure worldwide availability of parts
Requirements
- Technical skills: Knowledge of server hardware and networking principles
- Proficiency in interpreting, developing, and modifying Shell and Python scripts to automate tasks and improve efficiency
- Networking: Understanding of TCP/IP fundamentals and knowledge of protocols, including DNS, DHCP, HTTP, LDAP, and SMTP
- Orchestration: Experience with containerization technologies like Docker and orchestration platforms like Kubernetes
- Troubleshooting: Strong problem solving skills, passion to diagnose and resolve complex technical issues
- Familiarity with cloud computing platforms and services, such as AWS or Azure, is a plus
- Influencing product designers to adopt features that optimize KLA's service business, such as calibrations, diagnostics, cost of service, reliability, and intellectual property protection, specifically tailored for our server products
- Collaborating with diverse teams to incorporate serviceability enhancements in the SW analytics product
- Developing comprehensive service documentation, field service bulletins, and technical presentations to ensure successful deployment and maintenance of our server products in the field
- Driving the development and execution of a roadmap focused on reducing the cost of service, discovering opportunities for optimization and efficiency
- Defining and driving feature requirement specification documents to ensure that our server products continuously meet the evolving needs of our customers and align with market trends
- Supporting product life cycle management by actively participating in service readiness reviews and phase exits, ensuring smooth transitions and exceptional customer experiences
- Taking ownership of small-scale projects, leading them to successful completion within specified timelines, and driving continuous improvement initiatives
- Performing detailed analysis of complex issues, and creating best known methods (BKMs) that serve as comprehensive guides for operating and maintaining our released server products
- Identifying areas for improvement in knowledge data and systems, applying your expertise to recommend and implement enhancements that enhance the performance and reliability of our server products.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Shell scriptingPython scriptingTCP/IPDNSDHCPHTTPLDAPSMTPDockerKubernetes
Soft Skills
problem solvingcollaborationinfluencingproject managementcommunicationtechnical documentationcontinuous improvementcustomer experienceanalytical skillsservice readiness