KLA

Field Support Manager

KLA

full-time

Posted on:

Location Type: Office

Location: Migdal Ha'emek • 🇮🇱 Israel

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Job Level

SeniorLead

About the role

  • Manage a team of Managers and CSEs to keep a customer’s equipment fleet in good working order.
  • Define the planning for teams’ interventions, manage Paid Time Off Planning and back-ups.
  • Report customer information to the engineering teams and the Service Manager.
  • Inform customers of the status of the equipment and ensure customer satisfaction.
  • Hold regular meetings with customers (OC, KPIs, regular meeting with the service team) including preparation and follow-up of measures to be taken.
  • Monitor future installations of equipment in the region.
  • Manage customer claims and complaints in his/her region, coordinate information among local managers, CSEs, clients, technical support and the senior management team.
  • Guide operational activities to respond to clients’ operational KPIs.
  • Organize, examine, and update daily reports on cases of stoppage.
  • Deal with third level escalations with clients, coordinating with CSEs, clients, the internal technical support and Senior Management.
  • Assist the sales development team in renewals of contracts, providing data, guiding customer sentiment and local operational impacts.
  • Actively support the Sales team to attain the sales objectives.

Requirements

  • Bachelor’s degree in Engineering, Business Administration, or related field.
  • 10+ years of management experience, including leading multi-disciplinary teams.
  • Proven experience in customer relationship management and operational leadership.
  • Strong technical understanding of complex equipment environments (semiconductor or high-tech industry preferred).
  • Excellent communication skills in Hebrew and English; ability to lead meetings and negotiate with senior stakeholders.
  • Ability to manage escalations and resolve complex issues under pressure.
  • Experience collaborating with cross-functional teams.
  • Strong analytical and organizational skills, with a focus on KPIs and continuous improvement.
Benefits
  • We offer a competitive, family friendly total rewards package.
  • We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer relationship managementoperational leadershipanalytical skillsorganizational skillsKPI managementcomplex issue resolutiontechnical understanding of equipmentteam managementdata analysiscontract renewals
Soft skills
communication skillsnegotiation skillsleadershipcollaborationproblem-solvingcustomer satisfaction focusmeeting facilitationpressure managementinterpersonal skillscontinuous improvement mindset
Certifications
Bachelor’s degree in EngineeringBachelor’s degree in Business Administration