Customer Support Engineer – E
KLA
full-time
Posted on:
Location Type: Office
Location: Yokohama • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Unix
About the role
- Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
- Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
- Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Provides assistance to other Field Service and Installation Engineers in resolving problems.
- Engages, communicates and works with the Product Support Organization on escalated technical matters.
Requirements
- Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
- Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
- Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
- Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
- Outstanding interpersonal communication, analytical and problem-solving skills.
- Experience working under pressure to meet deadlines.
- Drive to be hands-on and passionate about learning new things.
- Strong software management skills with Unix background is a plus.
- Native Level or proficient in Japanese (JLPT N1) and English language is required.
- Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.
- 50 - 80% of travel is required.
Benefits
- We offer a competitive, family friendly total rewards package.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnosingrepairingsoftware managementelectronic systemsmechanical systemselectro-mechanical systemselectro-optical systemscleanroom environmentUnix
Soft skills
customer serviceempathycollaborationcommunicationanalytical skillsproblem-solving skillsability to work under pressurehands-on approachpassion for learninginterpersonal communication