Tech Support Engineer – SWIFT
KLA
full-time
Posted on:
Location Type: Office
Location: Dresden • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Start up systems and equipment, carry out initial operation, test functions, optimize, and adjust
- Explain functionality to customers
- Perform acceptance, replace parts and modules, and make corrective adjustments based on key parameters
- Ensure adherence to schedules
- Maintain systems and equipment and troubleshoot faults
- Assess the technical condition of systems and equipment; advise customers on preventive maintenance if necessary
- Execute agreed services under service contracts
- In case of damage, clarify causes, determine the scope of damage/repair, propose technical solutions, and forward for decision
- Discuss work sequence and execution on-site with other trades
- Record additional or reduced services
- Provide suggestions for improving service options (e.g., better operating options, longer maintenance intervals)
- Develop spare parts strategy for Vistec parts and externally sourced parts
- Diagnose and specify errors, analyze faults
- Propose corrective measures, coordinate with R&D and production, and implement if necessary
- Support development and manufacturing in error analysis
- Provide technical advice to product management and assist with documentation
- Set up, commission, and maintain demo devices
- Maintain supplier contacts (support with troubleshooting and quality assurance)
Requirements
- Completion of at least four years of university education
- Expertise acquired through several years of specific professional experience
Benefits
- Competitive, family friendly total rewards package
- Commitment to an inclusive environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system startupequipment maintenancefault troubleshootingtechnical condition assessmentpreventive maintenanceerror analysisservice contract executionspare parts strategy developmentcorrective measures implementationdemo device commissioning
Soft skills
customer communicationproblem-solvingcollaborationtechnical advisingsuggestion for improvementorganizational skillsadaptabilityattention to detaildecision-makingtime management
Certifications
university degree