Customer Support Engineer
KLA
full-time
Posted on:
Location Type: Office
Location: Imari • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
- Develops capabilities in use of all available diagnostic resources.
- Develops and demonstrates technical proficiency in all aspects of assigned equipment set
- Team performer
- Strong interpersonal/communication skills in understanding customer needs
- Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area
- Requires good troubleshooting skills and must be proficient in working on electromechanical equipment within a cleanroom environment
Requirements
- Technical college degree in engineering / electronics / physics / material science or 3+ years Semiconductor / Automotive / Medical equipment service support experience
- Willing to travel : 50 ~ 80%
- Language skill in English: ability to read and understand procedures/technical documents, able to understand training carried out in English.
- In Japanese : Native Level Japanese required.
Benefits
- competitive, family friendly total rewards package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnostic resourcestechnical proficiencyelectromechanical equipmentcleanroom environmentsoftware systemsopticsmechanical systemselectro-mechanical systemselectro-optical systems
Soft skills
team performerinterpersonal skillscommunication skillsability to work under pressureability to meet stringent timelinesunderstanding customer needs
Certifications
technical college degree in engineeringtechnical college degree in electronicstechnical college degree in physicstechnical college degree in material science