Product Installation Engineer, RAPID
KLA
full-time
Posted on:
Location Type: Office
Location: Hsinchu • 🇹🇼 Taiwan
Visit company websiteJob Level
JuniorMid-Level
About the role
- Perform customer-site installation and acceptance testing of newly delivered systems
- Deliver high quality installations/upgrades of KLA products
- Serve as customer contact on Technical and Service-related matters
- Perform or ensure the completion of all activities required to handoff a KLA tool that meets and exceeds customers’ expectations
- Activities include site surveys, pre-installation, installation, solving, acceptance, training and handoff of the products while applying KLA Best Known Methods at customer sites
- Understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems related to the assigned system
- Prepare field service reports and daily passdowns on Installation progress and non-conformances
- Contribute to post-activity Quality feedback initiative and improvement
- Execute documented procedures, exercises judgment within defined procedures and recommend changes to existing process and procedures when needed
- Represent the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities.
Requirements
- BS/MS major in Mechanical/Electrical/Electronic Engineering or equivalent
- 2+ years of experience servicing or installing semiconductor capital equipment preferred
- Knowledge and experience in Semiconductor Wafer Manufacturing, specifically steppers or Metrology Management preferred
- High level of technical and solving skills
- Fluency in both Mandarin and English
- Good demeanor on learning new technology and willing to take challenge
- Require high flexibility, adaptability and autonomy due to the job includes ~70% travel within Taiwan region or overseas.
Benefits
- We offer a competitive, family friendly total rewards package
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationacceptance testingtroubleshootingsemiconductor capital equipmentopticsmechanical systemselectro-mechanical systemselectro-optical systemsKLA Best Known MethodsMetrology Management
Soft skills
customer satisfactionproblem solvingflexibilityadaptabilityautonomycommunicationlearning new technologyaccountabilityteam collaborationjudgment
Certifications
BS in Mechanical EngineeringBS in Electrical EngineeringBS in Electronic EngineeringMS in Mechanical EngineeringMS in Electrical EngineeringMS in Electronic Engineering