KLA

Technical Support Engineer

KLA

full-time

Posted on:

Location Type: Office

Location: Chandler • Arizona • 🇺🇸 United States

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Salary

💰 $36 - $61 per hour

Job Level

Mid-LevelSenior

Tech Stack

Electron

About the role

  • Procedure Validation & Improvement: Review and validate technical procedures on in-house tools prior to production deployment.
  • ICR Lifecycle Ownership: Manage the end-to-end lifecycle of ICRs, from submission through resolution.
  • Escalation Handling & POA Execution: Lead technical escalations by identifying root causes and executing structured Plans of Action.
  • Cross-Regional Support & Shift Coverage: Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
  • Technical Documentation & Knowledge Transfer: Maintain organized documentation of tool issues, fixes, and best practices.
  • Customer Engagement & Case Intake: Interface with field teams and customers to intake support cases using structured engagement forms.
  • Tool & Subsystem Expertise: Develop deep technical knowledge of E-Beam subsystems and support diagnostics.

Requirements

  • At least 5 years of semiconductor metrology tool maintenance experience.
  • Must be able to travel domestic and international of at least 30%.
  • Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage.
  • Excellent data analytical and diagnostic skills.
  • Good presentation and communication skills.
  • Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI.
  • Hands-on experience with E-Beam products is highly preferred.
  • Basic knowledge of Electron beam microscopy.
  • Strong project management skills are a plus.
Benefits
  • medical, dental, vision, life
  • 401(K) including company matching
  • employee stock purchase program (ESPP)
  • student debt assistance
  • tuition reimbursement program
  • development and career growth opportunities
  • financial planning benefits
  • wellness benefits including an employee assistance program (EAP)
  • paid time off and paid company holidays
  • family care and bonding leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
semiconductor metrologyhardware integrationsoftware integrationtestingtroubleshootingdata analysisdiagnostic skillsproject managementE-Beam productsElectron beam microscopy
Soft skills
presentation skillscommunication skillsanalytical skills