Admissions Data Analyst
King's Service Centre
full-time
Posted on:
Location Type: Hybrid
Location: Quintrell Downs • United Kingdom
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Tech Stack
About the role
- Provide highest standard of IT support to staff and students at Kings’ College London.
- Work closely and on their own initiative with IT Services and King’s College London.
- Provide the Admissions department with a strong data foundation and reporting service.
- Responsible for providing dashboards and reports assessing effectiveness of Admissions and recruitment services.
- Measure against KPI’s and SLA’s, performance forecasting, workload management data.
- Support data reporting needs relevant to Admissions for various stakeholders.
- Identify areas for process improvement and service efficiency.
- Provide support and technical advice to staff to assist with data retrieval and analysis.
- Adhere to ITIL based Service Management processes.
Requirements
- Educated to degree level or equivalent experience (D)
- Qualified and/or experience of working within an ITIL or Agile framework (D)
- Strong proven data analysis skills (E)
- Ability to produce data reports and dashboards on a variety of systems such as PowerBI, and for a variety of audiences (E)
- Experience of using a records management system i.e. SITS, along with experience of using SQL to support and problem solve within that system (E)
- Strong IT skills and experience of both front end and back IT processes (E)
- A basic understanding of Admissions (D)
- Experience of working in higher education (D)
- Strong fault finding/diagnostic/trouble-shooting skills (E)
- Ability to work on both longer-term projects and urgent requests simultaneously and prioritise effectively (E)
- Commitment to personal development and knowledge enhancement through networking, learning and identifying training needs and opportunities (E)
- Ability to identify stakeholder needs and work with limited supervision (D)
- Full Driving Licence or the ability to work from the Quintdown office (Cornwall) (E)
- Flexibility to travel to London campus for training/meetings, and to work additional hours as the role requires during our busiest periods from mid-late August (2 week leave embargo enforced) (E)
Benefits
- We are an inclusive and welcoming employer that encourages a wide range of applicants.
- We embrace diversity and want everyone to bring their whole selves to work and succeed.
- 10% Performance related bonus
- 30 Days holiday and maximum of 8 public holidays (pro-rata)
- Sick pay
- 4 Discretionary Christmas Closure Days
- Contributory pension scheme
- Life Assurance cover
- Service time - 3 Volunteer days per year
- Free onsite parking & Bike racks
- Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
- Student Discount (access to Totum, Unidays & Student Beans)
- CycleScheme
- TechScheme
- Opportunities for formal training and professional certification
- Free access to Linkedin Learning
- Free access to Future Learn short courses
- Potential for internal promotion and advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata reportingdashboardsSQLrecords management systemPowerBIITILAgilefault findingtroubleshooting
Soft Skills
initiativeprocess improvementservice efficiencyprioritizationstakeholder needs identificationcommitment to personal developmentflexibilityworkload managementcommunicationproblem solving
Certifications
degree level education