Engineer

• Responsible for managing the resolution of incidents and service requests specifically within the Productivity space (SharePoint, OneDrive for Business, Project Online, the Power Platform, etc)
• Responsible for supporting the delivery of technological change across the whole of Microsoft 365
• Responsible for assisting with the undertaking of Service Improvements;
• Responsible for identifying opportunities to reduce environmental impact and implementing improvements;
• Responsible for working closely with the other teams within IT to provide an excellent IT Service;
• Responsible for contributing to proposed solutions to ensure they are fit for purpose and provide optimal value for money;
• To ensure all Productivity services are maintained to the correct architectural and technical best practice specifications.
• Be a stakeholder in determining whether a new release, affecting a service in production, is ready for promotion.
• Contribute to the delivery of updates or solutions to the Productivity & Automation environments.
• Possess a detailed understanding for all King’s College London’s Productivity platforms and the associated infrastructure.
• To drive operational excellence across Productivity Services.
• To produce high quality documentation to enable and promote knowledge sharing across Productivity services.
• Can identify and quickly resolve issues in the Productivity Services environment.
• Develop and maintain collaborative and inclusive relationships with peers, key College stakeholders, management and colleagues.

Productivity Engineer

Senior Identity & Access Management Engineer