Director, Product Education – Learning Programs

Kinaxis

Director of Product Education & Learning Programs at Kinaxis managing customer and partner learning initiatives. Overseeing strategy, creation, and execution of training programs to ensure product adoption.

Posted 6/30/2026full-timeRemote • 🇨🇦 CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer and partner learning programs, with a strong focus on curriculum design, program management, and alignment with product development lifecycles. Proven ability to drive operational excellence and measurable program effectiveness in a fast-paced, technology-driven environment.

Highest-signal resume keywords

Customer And Partner Learning ProgramsCurriculum Design And DevelopmentProgram ManagementCross-Functional Team LeadershipLearning Platforms And Delivery Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DesignProgram ManagementLearning Program DevelopmentPerformance MeasurementContent CreationCertification Program ManagementOperational ExcellenceProduct Development Lifecycle UnderstandingScalable Program DeliveryAnalytical Skills

Soft Skills

CollaborationCommunicationStakeholder ManagementInfluencing Senior LeadersTeam Development

Tools & Technologies

Learning PlatformsContent Management SystemsDelivery Technologies

Industry Keywords

SaaSTechnology EnvironmentCustomer SuccessGo-To-Market StrategyTraining Functions

About the role

Key responsibilities & impact

Define and lead the strategy for customer and partner learning and enablement programs, ensuring alignment with product roadmap, go-to-market priorities, and customer success objectives.
Oversee the full lifecycle of customer- and partner-facing learning programs, including curriculum design and development, certification pathways, and ongoing updates.
Ensure training programs are embedded into product release cycles, enabling timely and effective customer and partner readiness for new and enhanced capabilities.
Lead the design and execution of scalable training delivery models, including instructor-led, virtual, and self-paced learning experiences and bootcamps.
Own partner learning programs, ensuring partners are equipped with the knowledge and skills required to successfully implement, support, and extend product value.
Establish and manage program operations, including planning, scheduling, governance, and delivery coordination across global audiences.
Working with finance, manage the commercial model associated with our customer and partner related training offerings.
Work directly with Product teams to translate product functionality and roadmap changes into effective learning content and delivery.
Collaborate with key stakeholders across the organization, including Sales, Customer Success and Support teams, and Partner teams to ensure learning programs support adoption, implementation success, and customer outcomes.
Define and track key performance indicators such as adoption, engagement, completion, and effectiveness; use insights to continuously improve programs.
Prepare and present program updates to senior leadership, including performance, impact, risks, and opportunities.
Oversee the management of external vendors, contractors, and platform partners as needed to support scalable program delivery.

Requirements

What you’ll need

Bachelor’s degree in Business, Education, or a related field; or related relevant experience.
10+ years of experience leading customer- and partner-facing learning programs, training functions, or similar roles within a SaaS or technology environment.
5+ years of leadership experience managing and developing global, cross-functional teams in a fast-paced, high-growth environment, with a track record of delivering scalable programs and driving operational excellence.
Proven experience designing and delivering large-scale learning programs that drive product adoption and implementation success.
An SME who understands how to create and deliver best in class content while managing the business financials to support it.
An exceptional collaborator – experience working as part of a Product organization to seamlessly deliver as part of the Product Factory.
Strong understanding of product development lifecycles and experience aligning learning programs to product releases and roadmap evolution.
Experience building and managing partner learning including certification programs.
Demonstrated ability to lead cross-functional initiatives across Product, Sales, Customer Success, and Partner organizations.
Strong operational leadership skills, with experience managing complex program delivery, scheduling, and global execution.
Experience leading and developing high-performing teams across content, delivery, and program operations.
Strong analytical skills, with the ability to measure program effectiveness and translate insights into improvements.
Excellent communication and stakeholder management skills, with the ability to influence senior leaders and drive alignment.
Experience with learning platforms, content management systems, and scalable delivery technologies.
Ability to operate in a fast-paced, evolving environment while balancing strategic priorities and operational execution.

Benefits

Comp & perks

Flexible vacation and Kinaxis Days (company-wide days off)
Flexible work options
Physical and mental well-being programs
Regularly scheduled virtual fitness classes
Mentorship programs, training, and career development
Recognition programs and referral rewards
Hackathons