Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

Apply faster with JobTailor

Recommended
Apply

Apply your way

Use the standard apply link, or let JobTailor help you move faster.

  • Apply directly in one click
  • No setup required
  • Best if you’re in a hurry
✨ Start AI Apply
KickUp

Client Success Manager

KickUp

. Build and maintain executive relationships with superintendents, chief academic officers, HR directors, and other district leaders .

Posted 4/21/2026full-timeRemote • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact
  • Build and maintain executive relationships with superintendents, chief academic officers, HR directors, and other district leaders
  • Develop account plans that align KickUp's capabilities with district strategic priorities and outcomes
  • Lead quarterly engagement opportunities that demonstrate ROI, surface insights from data, and co-create action plans for continuous improvement
  • Serve as a trusted advisor on professional growth strategy, helping leaders leverage KickUp data to inform district-wide decisions
  • Conduct regular on-site visits with district partners to strengthen executive relationships, support strategic initiatives, and drive successful outcomes
  • Own renewal and expansion revenue targets for your portfolio
  • Proactively monitor account health, identify risk signals, and implement mitigation strategies
  • Identify and develop expansion opportunities across modules, use cases, and user populations
  • Partner with Account Executives to navigate complex procurement processes and close expansion deals
  • Develop and execute multi-year growth strategies with strategic accounts
  • Design and execute success plans tailored to each district's goals, timeline, and stakeholders
  • Coordinate with Data Integration, Training & Enablement, and Support specialists to ensure seamless client experience
  • Establish communication cadence and engagement strategy with key stakeholders
  • Lead onboarding kickoffs and ensure smooth handoffs between implementation and ongoing success phases
  • Synthesize customer feedback and insights to inform product roadmap priorities
  • Collaborate with Product and Engineering teams to advocate for customer needs and validate solutions
  • Partner with Marketing to develop case studies, testimonials, and reference opportunities
  • Share best practices and strategic insights across the CS team to elevate collective customer knowledge
  • Maintain accurate forecasting for renewals and expansion
  • Track and report on customer health metrics, engagement trends, and portfolio performance
  • Conduct win/loss analysis to continuously improve retention and expansion strategies
  • Meet or exceed quarterly and annual revenue targets

Requirements

What you’ll need
  • This is a full-time, remote role based in the Southwest, ideally located near or in New Mexico. Candidates must be able to support on-site client visits to school districts in New Mexico.
  • Candidates must be legally eligible to work in the United States.
  • Fluency in Spanish and English (both written and verbal) is required for this role.

Benefits

Comp & perks
  • Stock options in our growing company
  • 401(K) plan with employer matching
  • Universal paid parental leave
  • A variety of medical, dental, and vision insurance options
  • An annual stipend for professional learning
  • Flexible PTO policy, extended holiday break, summer Fridays, and "Focus Fridays" – a day with limited Slack and meetings throughout the year

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingstrategic planningdata analysiscommunicationcollaborationcustomer successproblem-solvingleadershiponboardingstakeholder engagement