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About the role
Key responsibilities & impact- Support business-critical voice recording platforms
- Maintain and configure voice recording systems
- Collaborate with internal and client teams
- Provide end-to-end technical support (L1-L3)
- Manage incidents and outages effectively
- Execute system monitoring and incident resolution
- Follow runbooks and effectively manage process adherence
- Take ownership of tasks and stakeholder updates
Requirements
What you’ll need- Experience with Verint Workforce Management V15.2
- Knowledge of NICE NIM
- Cisco Call Manager proficiency
- Familiarity with BT Open Trade platform
- Expertise in Speakerbus
- Ability to operate independently and under pressure
- Strong communication skills
- Experience with process adherence and structured communication
Benefits
Comp & perks- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
voice recording systemsVerint Workforce Management V15.2NICE NIMCisco Call ManagerBT Open Trade platformSpeakerbustechnical supportincident resolutionsystem monitoringprocess adherence
Soft Skills
collaborationcommunicationindependenceability to work under pressureownership of tasksstakeholder updates