Student Support Concierge

Kentucky State University Land Grant Program

Student Support Concierge providing personalized support and guidance for online students at Kentucky State University. Connecting students with resources and promoting academic success.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in student support and academic advisement, with a strong focus on maintaining student confidentiality and compliance with FERPA regulations. Proficient in utilizing technology and communication platforms to enhance student engagement and success.

Highest-signal resume keywords

Bachelor's DegreeCustomer Service ExperienceAcademic AdvisingKnowledge of FERPAProficiency with Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic AdvisementCourse Registration AssistanceStudent Performance MonitoringConfidential Record MaintenanceCase Documentation

Soft Skills

Relationship BuildingProactive CommunicationProblem SolvingCustomer Service ExcellenceCollaboration

Tools & Technologies

Student Information SystemsCustomer Relationship Management SoftwareVirtual Communication Platforms

Industry Keywords

Higher EducationStudent ServicesDiverse PopulationsStudent RetentionDegree Progression

About the role

Key responsibilities & impact

Serve as the primary student support contact for assigned online students throughout their academic experience.
Build positive and supportive relationships with students through regular outreach via phone, email, video conferencing, and other communication platforms.
Assist students with course registration processes, registration requirements, and enrollment-related questions.
Provide academic advisement regarding course selection, degree progression, academic policies, and available educational opportunities within established institutional guidelines.
Monitor student academic performance, engagement, and progress toward degree completion, identifying students who may benefit from additional support or intervention.
Proactively communicate with students experiencing academic, personal, or administrative challenges and connect them with appropriate university resources.
Refer students to campus offices and support services, including Financial Aid, Registrar, Student Accounts, Academic Support Services, Disability Services, Counseling, Career Services, and other institutional resources as appropriate.
Maintain accurate, timely, and confidential student records in accordance with university policies and applicable federal and state regulations, including FERPA.
Document all student interactions and maintain detailed case notes using designated student information systems and customer relationship management platforms.
Respond promptly and professionally to student inquiries while maintaining a high standard of customer service.
Collaborate with faculty, academic departments, and university offices to resolve student concerns and improve the student experience.
Communicate trends, concerns, and recommendations to the Student Support Concierge Manager to support continuous improvement of student services.
Participate in training, professional development activities, departmental meetings, and university initiatives.
Support student retention, persistence, and graduation efforts through consistent engagement and individualized support.

Requirements

What you’ll need

Bachelor's degree from an accredited college or university
One (1) year of experience in customer service, student services, academic advising, higher education, or a related field
Experience working with diverse populations and providing high-quality customer service is preferred
Knowledge of FERPA and the importance of maintaining student confidentiality.
Proficiency with Microsoft Office Suite, virtual communication platforms, student information systems, customer relationship management software, and other technology used to support online student success.

Benefits

Comp & perks

Health insurance
Professional development
Flexible work arrangements