Community Manager

• Take full operational responsibility for assigned real estate portfolio.
• Embody core values and foster a family environment amongst coworkers.
• Oversee marketing and leasing operation to maximize occupancy levels and optimize revenue.
• Collaborate with the Senior Management and Executive team to develop business strategies and goals.
• Perform local market research and report back on suggested improvements.
• Monitor real estate performance against agreed criteria and adhere to reporting requirements.
• Manage and coordinate all outgoing mail and courier shipments.
• Document all tenant communication in management program.
• Manage the planning, review and implementation of planned maintenance.
• Liaise with any contractors working in or around the property.
• Review tenancy documentation for accuracy.
• Ensure the provision of a first-class customer experience, ensuring that all inquiries, correspondence, or complaints are dealt with quickly and effectively.
• Be on-call and respond to emergencies as required.
• Represent Varsity Communities within the community developing positive working relationships with key stakeholders.
• Take ownership of reaching full occupancy of assigned community.
• Plan, promote, and execute events with existing residents.
• Maintain an online presence via social media outlets.
• Assist with preparing and executing the monthly Accounts Receivable and N4 process.
• Maintain property by investigating and resolving resident inquiries, enforcing rules of occupancy, lease agreements, and coordinating work orders.
• Take control of expenditures within set budgets.
• Ensure prompt action to recover rent arrears or other payments.
• Ensure invoices are processed in good time.
• Other tasks assigned by direct manager.

Contract Community Manager

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