KeenLogic

Senior ServiceNow Developer

KeenLogic

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNowSOAP

About the role

  • Lead the design, development, and optimization of ServiceNow solutions across multiple modules
  • Architect and implement complex workflows, integrations, and custom scoped applications
  • Provide technical leadership and guidance to junior developers and administrators
  • Ensure platform configurations are upgrade-safe, performant, and secure
  • Collaborate with government stakeholders, product owners, and technical leads
  • Review code, enforce standards, and promote ServiceNow best practices
  • Troubleshoot complex issues and provide root-cause analysis
  • Oversee deployment strategies and update set management across environments
  • Develop and maintain detailed technical documentation
  • Support change management and release activities in a production government system

Requirements

  • 8-10+ years of hands-on ServiceNow development experience
  • Advanced JavaScript and ServiceNow scripting expertise (Glide API, Business Rules, Client Scripts, UI Actions)
  • Extensive experience with ITSM modules (Incident, Change, Problem, Request)
  • Strong experience building and supporting ServiceNow integrations (REST/SOAP)
  • Proven experience designing scalable and maintainable ServiceNow solutions
  • Experience working in federal government or highly regulated environments
  • Strong understanding of ServiceNow security, roles, ACLs, and data protection
  • Excellent communication, documentation, and stakeholder engagement skills
  • Ability to work independently in a remote environment
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow developmentJavaScriptServiceNow scriptingGlide APIBusiness RulesClient ScriptsUI ActionsITSM modulesRESTSOAP
Soft skills
technical leadershipcommunicationdocumentationstakeholder engagementtroubleshootingroot-cause analysiscollaborationindependent work