Bilingual Troubleshooting Support

Keedian

Bilingual Troubleshooting Support providing customer service for building management systems. Assisting customers in addressing issues and optimizing energy usage remotely.

Posted 4/22/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Process inbound and outbound call center phone calls.
Create and process ticket requests documenting work performed.
Remote troubleshooting skills utilized to respond to and proactively address issues.
Provide telephone support and propose troubleshooting for customers using Energy Management System interfaces.
Direct on-site third-party personnel supporting technical troubleshooting process.
Interpret and analyze data from HVAC and lighting systems.
Monitor installations and prepare reports with recommendations for optimizing energy usage.

Requirements

What you’ll need

Availability to work nights, weekday or weekends, average 8 hours per shift, ranging from 8pm to 4am.
Language proficiency, native Spanish and advanced English (C1).
Reliable power supply, wired high-speed internet connection, and a distraction-free environment.
Ability to prioritize and execute tasks effectively in a high-pressure environment.
Capability to communicate technical information in an accessible manner to non-technical personnel.
Collaborative mindset.
Active Student or Bachelor's degree in electrical, mechanical or related engineering is a plus.
Great interpersonal skills and excellent inclination for learning new systems.

Benefits

Comp & perks

💻 100% remote work.
⏰ Flexible schedule.
🍰 Day off on your birthday.
😁 Reduced hours on Fridays.
🌴 Superior vacation days.
💊 Sick leave days.
🏠 Moving day off.
🎓 Support for studies, training, and languages.
👥 Referral program.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

remote troubleshootingdata analysisHVAC systemslighting systemsenergy management systemsticket request processingtechnical troubleshooting

Soft Skills

communicationcollaborationinterpersonal skillstask prioritizationadaptabilitylearning inclination

Certifications

Bachelor's degree in electrical engineeringBachelor's degree in mechanical engineering