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Keedian

Bilingual Troubleshooting Support

Keedian

. Process inbound and outbound call center phone calls.

Posted 4/22/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Process inbound and outbound call center phone calls.
  • Create and process ticket requests documenting work performed.
  • Remote troubleshooting skills utilized to respond to and proactively address issues.
  • Provide telephone support and propose troubleshooting for customers using Energy Management System interfaces.
  • Direct on-site third-party personnel supporting technical troubleshooting process.
  • Interpret and analyze data from HVAC and lighting systems.
  • Monitor installations and prepare reports with recommendations for optimizing energy usage.

Requirements

What you’ll need
  • Availability to work nights, weekday or weekends, average 8 hours per shift, ranging from 8pm to 4am.
  • Language proficiency, native Spanish and advanced English (C1).
  • Reliable power supply, wired high-speed internet connection, and a distraction-free environment.
  • Ability to prioritize and execute tasks effectively in a high-pressure environment.
  • Capability to communicate technical information in an accessible manner to non-technical personnel.
  • Collaborative mindset.
  • Active Student or Bachelor's degree in electrical, mechanical or related engineering is a plus.
  • Great interpersonal skills and excellent inclination for learning new systems.

Benefits

Comp & perks
  • 💻 100% remote work.
  • ⏰ Flexible schedule.
  • 🍰 Day off on your birthday.
  • 😁 Reduced hours on Fridays.
  • 🌴 Superior vacation days.
  • 💊 Sick leave days.
  • 🏠 Moving day off.
  • 🎓 Support for studies, training, and languages.
  • 👥 Referral program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
remote troubleshootingdata analysisHVAC systemslighting systemsenergy management systemsticket request processingtechnical troubleshooting
Soft Skills
communicationcollaborationinterpersonal skillstask prioritizationadaptabilitylearning inclination
Certifications
Bachelor's degree in electrical engineeringBachelor's degree in mechanical engineering