Kawaii Partners

Operations

As an Ops Specialist, you will be accountable for conducting account verification, detecting and preventing fraudulent activities, processing player redemptions and maintaining compliance with company policies and procedures.
Early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data.
Reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity or other anomalies.
Conducting KYC (Know Your Customer) procedures to verify customer identities and assess risk levels, including processing of KYC profiles and conducting Enhanced Due Diligence (EDD) reviews on high-risk customers.
Ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks.
Managing the entire payments operations process, including receiving, processing, verifying, and reconciling redemptions, as well as making decisions regarding account closures and reward declines.
Assisting other departments with risk, fraud and payments operations related queries and investigating any discrepancies in the system.
Collaborating with internal teams to ensure consistency of documentation practices and evaluating policies and procedures for compliance.
Providing accurate and up-to-date records of customers and monitoring progress and status of assigned cases.
Reporting operational, system, and policy issues promptly and making day-to-day decisions with minimal supervision to ensure effective operational management.

Player Operations Specialist