Slovenian Speaking Customer Support Specialist

Kats Recruitment

Remote Slovenian-speaking customer support for e-commerce customers in Bulgaria. Handling orders, returns, billing questions, and support tickets Monday through Friday.

Posted 8/25/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates native or near-native fluency in Slovenian and strong proficiency in English, ensuring effective communication with customers and internal teams. Possesses a customer-first attitude and active listening skills to enhance customer satisfaction and resolve inquiries efficiently.

Highest-signal resume keywords

Fluency In Slovenian (C1/C2)Proficiency In English (B2 Or Higher)Customer Service ExperienceActive Listening SkillsHigh Empathy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationCustomer-First Attitude

Tools & Technologies

CRM Database

Industry Keywords

Customer ServiceCall CenterE-Commerce SupportEU CitizenWork Permit

About the role

Key responsibilities & impact

Provide prompt, courteous assistance to Slovenian-speaking customers via phone, email, and live chat
Resolve inquiries regarding order status, shipping updates, product information, returns, and simple billing questions
Maintain a consistently high standard of customer satisfaction during every interaction
Escalate complex technical or logistical issues to appropriate internal departments
Accurately record customer details, feedback, and support ticket resolutions in the CRM database

Requirements

What you’ll need

Native or near-native fluency (C1/C2) in Slovenian
Strong working proficiency in English (B2 or higher) for internal communications and system tools
Must be an EU citizen or hold a valid, unrestricted work permit for Bulgaria
Currently residing in Bulgaria
Quiet, dedicated home workspace
Reliable, high-speed internet connection
Ability to work standard shift hours, Monday through Friday only
Excellent written and verbal communication
Active listening skills
High empathy
Customer-first attitude
Prior experience in customer service, call centers, or e-commerce support is a plus, but not required
Submit your CV in English

Benefits

Comp & perks

A structured Monday–Friday schedule with all weekends off
100% remote work from home anywhere within Bulgaria
Complete equipment package: laptop, extra monitor, and headset shipped directly to your home address
Attractive base salary supplemented by monthly performance bonuses and food vouchers
Private medical and dental insurance
Employee assistance programs
Wellness support
Fully paid initial onboarding training
Ongoing skill development
Clear internal career pathways