Italian-Speaking Customer Support Specialist

Kats Recruitment

Italian-speaking customer support specialist handling phone, chat, and email inquiries remotely from Portugal. Resolving accounts, orders, billing, and service issues using CRM software.

Posted 8/25/2026full-timeRemote • 🇵🇹 PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates native or near-native proficiency in Italian and good working knowledge of English, with strong communication skills and a focus on customer service excellence. Proficient in using CRM software to manage customer inquiries and maintain accurate records.

Highest-signal resume keywords

Native Italian Proficiency (C1/C2)Customer Service ExperienceCRM Software ProficiencyExcellent Verbal and Written CommunicationActive Listening and Adaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

PatienceAdaptabilityActive Listening

Tools & Technologies

CRM Software

Certifications & Qualifications

EU/EEA PassportValid Portuguese Work/Residence PermitActive NIFActive NISS

Industry Keywords

Customer InquiriesAccount ManagementOrder TrackingSubscription UpdatesBilling InquiriesService TroubleshootingCustomer RetentionInternal Tracking Databases

About the role

Key responsibilities & impact

Handle inbound customer inquiries in Italian via phone, email, and live chat
Assist clients with account management, order tracking, subscription updates, billing inquiries, and basic service troubleshooting
Use CRM software to resolve customer issues
Turn challenging situations into positive interactions by listening actively and offering practical alternatives
Maintain high service standards and support customer retention
Maintain accurate, up-to-date records of customer interactions, tickets, and resolutions in internal tracking databases

Requirements

What you’ll need

Native or near-native proficiency in Italian (C1/C2)
Good working knowledge of English (B2)
Must hold an EU/EEA Passport or a valid Portuguese Work/Residence Permit
Active NIF and NISS ready
Private, quiet home office environment
Stable high-speed internet connection with direct Ethernet connection
Excellent verbal and written communication
Strong active listening, patience, and adaptability to learning new digital systems
Prior experience in customer service, call centers, retail, or hospitality is valued
Full paid training is provided
Candidates must already reside in Portugal or possess full legal authorization to work locally without relocation assistance

Benefits

Comp & perks

Language and performance-linked bonuses
Complete corporate hardware provided (laptop/PC, dual monitors, headset, and secure VPN access)
Private health and dental insurance
Meal allowance
Continuous paid remote training
Direct pathways to advance into Senior Specialist, Quality Analyst, Team Leader, or Trainer roles
Flexible or rotational shift patterns