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Customer Success Specialist, Portuguese Speaking
Kats RecruitmentCustomer Success Specialist managing corporate accounts for a global technology services provider. Ensuring quality assurance across client integrations and boosting user engagement strategies.
About the role
Key responsibilities & impact- Drive implementation setup workflows for newly acquired enterprise clients, ensuring complete quality assurance across all platform product integrations.
- Guide corporate accounts on configuration best practices, platform navigation, and engagement strategies to boost platform usage and user engagement.
- Monitor and record client customer lifecycle touchpoints, license activation compliance, and system milestones within internal CRM platforms.
- Triage software troubleshooting tickets, ensuring seamless account functionality.
- Build rapid operational trust with stakeholders, managing cross-functional tasks across departments to improve client satisfaction.
Requirements
What you’ll need- Complete fluency in both Portuguese and English (C1 level minimum, written and verbal).
- Expert operational knowledge of MS Office applications (specifically Outlook, Word, PowerPoint, and Excel).
- Exceptional structural organization, project management, clear time management capabilities, and the ability to work independently with minimal oversight.
- Prior experience within a BPO/client support environment, Customer Success management, Account Management, Talent Acquisition/Agency Recruitment, Corporate Training, or Project Management.
Benefits
Comp & perks- Comprehensive initial corporate platform training and continuous upskilling pathways.
- Premium medical coverage package alongside dedicated corporate wellness and mental health initiatives.
- Visible long-term career advancement paths and internal cross-functional promotion tracks inside an international organization.
- Relocation assistance package for eligible candidates, including hotel accommodation and travel reimbursement.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Quality AssuranceCRM ManagementSoftware TroubleshootingPlatform IntegrationAccount Management
Soft Skills
Structural OrganizationTime ManagementIndependent WorkCross-Functional CollaborationStakeholder Management