FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Success Specialist, Portuguese Speaking
Kats RecruitmentCustomer Success Specialist managing corporate accounts for a global technology services provider. Ensuring quality assurance across client integrations and boosting user engagement strategies.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client engagement strategies, operational management, and project oversight, with a strong focus on quality assurance and cross-functional collaboration. Proficient in managing customer lifecycle touchpoints and ensuring compliance within CRM platforms.
Highest-signal resume keywords
Fluency In Portuguese And EnglishExpert Operational Knowledge Of MS OfficeProject ManagementCustomer Success ManagementBPO/Client Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceCRM ManagementSoftware TroubleshootingPlatform IntegrationAccount Management
Soft Skills
Structural OrganizationTime ManagementIndependent WorkCross-Functional CollaborationStakeholder Management
Tools & Technologies
MS OfficeOutlookWordPowerPointExcel
Industry Keywords
Customer EngagementClient SatisfactionLicense Activation ComplianceCorporate TrainingTalent Acquisition
About the role
Key responsibilities & impact- Drive implementation setup workflows for newly acquired enterprise clients, ensuring complete quality assurance across all platform product integrations.
- Guide corporate accounts on configuration best practices, platform navigation, and engagement strategies to boost platform usage and user engagement.
- Monitor and record client customer lifecycle touchpoints, license activation compliance, and system milestones within internal CRM platforms.
- Triage software troubleshooting tickets, ensuring seamless account functionality.
- Build rapid operational trust with stakeholders, managing cross-functional tasks across departments to improve client satisfaction.
Requirements
What you’ll need- Complete fluency in both Portuguese and English (C1 level minimum, written and verbal).
- Expert operational knowledge of MS Office applications (specifically Outlook, Word, PowerPoint, and Excel).
- Exceptional structural organization, project management, clear time management capabilities, and the ability to work independently with minimal oversight.
- Prior experience within a BPO/client support environment, Customer Success management, Account Management, Talent Acquisition/Agency Recruitment, Corporate Training, or Project Management.
Benefits
Comp & perks- Comprehensive initial corporate platform training and continuous upskilling pathways.
- Premium medical coverage package alongside dedicated corporate wellness and mental health initiatives.
- Visible long-term career advancement paths and internal cross-functional promotion tracks inside an international organization.
- Relocation assistance package for eligible candidates, including hotel accommodation and travel reimbursement.