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About the role
Key responsibilities & impact- Handle inbound and outbound customer interactions via phone, WhatsApp, and chat;
- Prospect clients and convert opportunities into contracts;
- Present the company’s social security legal services clearly and strategically;
- Identify each client’s needs and direct them to the most appropriate social security solution;
- Conduct negotiations, overcome objections, and close contracts;
- Record and track service interactions, proposals, and negotiations in the CRM;
- Monitor sales targets and performance indicators for conversion and productivity;
- Collaborate with internal teams to ensure fast, high-quality service;
- Maintain an ethical, empathetic, and confidential approach when serving clients.
Requirements
What you’ll need- Commercial profile with strong sales skills;
- Excellent verbal and written communication;
- Strong negotiation and closing skills;
- Proactive, dynamic, and results-oriented;
- Experience in consultative sales and customer service;
- CRM experience is a plus;
- Important to have knowledge of social security legal services and benefits, such as:
- Sickness benefit (Auxílio-Doença);
- Disability benefit (Auxílio por Incapacidade);
- BPC/LOAS (continuous cash benefit);
- Retirement benefits / pensions;
- Reviews and other procedures related to the INSS (Brazilian Social Security Institute).
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Commission
- On-site cafeteria
- Transport allowance
- Life insurance
- Christmas gift basket
- Career development plan
- Meal allowance
