Coordinate project activities from initial customer kick-off through successful production go-live and beyond.
Act as the primary liaison between the customer and Kasisto.
Participate in the discovery process with customers to capture their technical requirements and business objectives.
Identify project risks and mitigation options.
Drive consensus with the customer on project plans and timeframe.
Participate in project-specific development activities, either as the primary developer or contributing to a team effort.
Assist with validation of the complete solution in development, staging, and production environments.
Monitor and optimize deployments in response to evolving business needs.
Create and maintain the documentation archive specific to each implementation.

Requirements

At least 5 years of hands-on experience in project management, preferably in the financial services industry.
Experience implementing customer service automation, preferably solutions incorporating AI and ideally agentic AI.
Working knowledge of the regulatory, security, and governance needs of financial institutions.
Strong ability to communicate clearly with technical and non-technical stakeholders from the trenches to the C-suite.
General knowledge of Java or Python sufficient for building, enhancing, and debugging proprietary tools.
Comfortable with solving problems in a complex and ambiguous context.
Willingness to "wear many hats" and "roll up your sleeves" as is common in a fast-paced, nimble company such as ours.
Bachelor’s degree in Computer Science, Engineering, or a related field.

Benefits

Comprehensive benefits package
Collaborative work environment within a small team focused on delivery projects
Hands-on experience with leading AI technology

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer service automationAI solutionsJavaPythonproblem solvingdocumentationrisk identificationsolution validationdeployment optimization

Soft Skills

communicationconsensus buildingstakeholder engagementadaptabilityteam collaborationcustomer liaisonorganizational skillscritical thinkingambiguity managementinitiative