Change Manager, IT
Tactic - Connecting Regional Industry
Graduate Customer Success Manager
Kane HR
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £27,500 - £30,000 per year
Job Level
Entry Level
About the role
- Support the entire customer lifecycle for Kivue's Perform SaaS portfolio management solution
- Play a key role during implementation: capture requirements and lead system configuration
- Lead face-to-face and video training sessions for customers
- Optimise customers' use of Perform by understanding their operating model and challenges
- Own product configuration on customer instances to fit requirements
- Build understanding of PMO functions and assist with core PMO activities for clients
- Manage customer issues from initial report through analysis to resolution
- Develop materials and methods to improve Customer Value team services
- Identify and own service improvement initiatives and coordinate implementation
- Work with product and development teams to represent customer requirements and prepare customer-related training materials
Requirements
- Passion for customer service and delivering high-quality solutions
- Excellent written and verbal communication skills
- Analytical problem-solving skills
- Meticulous attention to detail
- Strong communication, relationship, and engagement skills
- Enjoy learning new technologies and applying them to business problems
- Presentation and public speaking skills
- Bachelor’s degree (desirable but not essential)
