• Collaborate with customers to understand their technical and business goals
• Design and provide robust solutions for self-hosted environments
• Act as a trusted technical consultant
• Anticipate needs and optimize user experience
• Bridge the gap between development teams and customers
• Investigate reported bugs, perform advanced troubleshooting

Requirements

Full professional proficiency in English (C1+ or native)
Basic Spanish communication skills
Mid-Level experience (4 - 6 years) in advanced technical support, solutions engineering, or customer success engineering roles
Proficiency in Docker and Docker Compose
Basic knowledge of Kubernetes in deployment environments
Advanced Linux skills (bash, network management, permissions, troubleshooting)
Experience in remote server management
Familiarity with cloud environments (AWS, GCP, Azure)
Basic notions of security, risk analysis, and vulnerabilities
Exceptionally clear, assertive, and patient communication
Ability to manage multiple tasks and contexts

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

advanced technical support
solutions engineering
customer success engineering
Docker
Docker Compose
Kubernetes
Linux
remote server management
cloud environments
security

Soft Skills

communication
collaboration
problem-solving
user experience optimization
task management
assertiveness
patience

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