IT Support Specialist II

KabaFusion

IT Support Specialist providing advanced technical support and mentorship within an innovative healthcare company. Collaborating to resolve IT issues and support user needs effectively.

Posted 8/1/2026full-timeLexington • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving complex IT issues, providing advanced technical support for hardware and software. Capable of mentoring junior staff and managing IT assets while ensuring compliance and efficient operations.

Highest-signal resume keywords

Advanced Technical SupportTroubleshooting Hardware IssuesEnd-User Software SupportIT Asset ManagementMentoring IT Support Specialists

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportHardware SupportSoftware SupportSystem Error ResolutionIT Asset ManagementDocumentationInstallation of WorkstationsNetwork SupportApplication Support

Soft Skills

MentoringCollaborationCommunicationProblem-SolvingCustomer Service

Tools & Technologies

WorkstationsTabletsIPadsIPhonesIT Infrastructure

Industry Keywords

Information TechnologyTechnical SupportCustomer ServiceIT SupportLicense Compliance

About the role

Key responsibilities & impact

Provide advanced technical support and expertise to resolve complex IT issues, including hardware and software problems, and system errors.
Troubleshoot and resolve escalated support tickets from Level I.
Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director.
Act as a mentor to IT support specialist Level I Agent, assisting and providing guidance on technical problem-solving.
Share knowledge and best practices with the team.
Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters.
Investigate, diagnose, and resolve IT issues efficiently to minimize downtime and disruption.
Escalate issues to higher-level support when necessary.
Assist in managing IT assets, including hardware and software inventory, equipment tracking, Equipment retrieval and license compliance.
Collaborate with asset management team.
Assist in maintaining both hardware, software and licensing needs.
Support computer users; both hardware, software needs and supported applications.
Install and deploy workstations, tablets, iPads, iPhones and other IT technology to users and support overall IT initiatives.
Maintain complete and accurate logs and documentation of responsibilities and work completed.
After-hours end-user, network and IT infrastructure support required.
Travel required to company locations to support end-users, network and IT infrastructure.

Requirements

What you’ll need

Education Level - Associate's Degree (Required) or Bachelor's Degree (Preferred) in Computer Science, Information Technology, or a related field
Degree can be substituted if the candidate has a minimum of 1-3 years of experience as a Support Specialist Level I
5+ years of experience in customer service, information technology support, or a related field.
Experience required with end-user hardware, software and application support

Benefits

Comp & perks

Benefits start on your 1 st day of employment
401k w 4% match – no waiting or vesting period
PTO / Floating Holidays / Paid Holidays
Company paid life insurance, short term disability
Employee Assistance programs to help with mental health / wellness
Learning & Development Programs
Perks… includes discounts on travel, cell phone, clothing and more…
Generous employee referral program