IT Service Desk Analyst

K3 Advisory Group

IT Service Desk Analyst at K3 Advisory Group delivering first-line IT support across global time zones. Responsible for managing IT assets and maintaining service delivery standards.

Posted 5/29/2026full-timeKuala Lumpur • 🇲🇾 MalaysiaJuniorMid-Level💰 MYR 96,177 - MYR 106,864 per yearWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Deliver responsive first-line IT support and maintain accurate, auditable control of hardware and software assets across the K3 Group.
Act as the critical link between users, Tier 2 support, external providers and IT leadership to ensure consistent service delivery, rapid resolution and regulatory compliance across multiple subsidiaries and time zones.
Act as first point of contact (Level 1) for IT incidents and service requests; triage, log and prioritise tickets in line with SLAs; escalate to Level 2, infrastructure and external providers as required.
Provide remote support for hardware, software, Microsoft 365 (Outlook, Teams, SharePoint, Entra ID) and business applications including Turnkey IPS and Virtual Cabinet.
Manage user account lifecycle: provisioning, access changes and de-provisioning in line with Access Control Policy and least-privilege principles.
Own and maintain the IT asset register; manage procurement, asset allocation, transfer, refresh scheduling and secure disposal.
Conduct periodic audits and reconcile discrepancies.
Track software licence entitlements across subsidiaries; flag over-use, under-use or renewal dates to mitigate compliance and budget risk.
Support new-starter onboarding and leaver offboarding; maintain service desk knowledge base; produce ticket metrics reports.
Apply Information Security Policy, Access Control Policy and Data Protection standards in all activities.
Escalate suspected incidents or breaches promptly to IT leadership.

Requirements

What you’ll need

2+ years in IT support or service desk role, ideally within professional services, financial services or multi-entity environments.
Hands-on experience with Microsoft 365 administration (Entra ID, Exchange Online, Teams, SharePoint, Intune or equivalent MDM).
Proven ability to manage an IT asset register and track full hardware and software lifecycle.
Working knowledge of ITSM platforms (Halo or similar); ticket management, SLA monitoring, reporting.
Exposure to ISO 27001, Cyber Essentials or comparable information security frameworks.
Relevant certifications: CompTIA A+, ITIL Foundation, Microsoft (MS-900, MD-102).
Strong written and verbal English communication; ability to explain technical issues clearly to non-technical staff.
Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.
Patience and the ability to remain calm under pressure.
Methodical documentation and record-keeping; meticulous attention to detail.
Comfortable working across time zones and supporting UK-based stakeholders during overlapping hours.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account K3 Advisory Group Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B 💸 Finance 🎯 Recruiter B2B
Finance
Recruitment K3 Advisory Group is a UK-based business advisory firm that supports entrepreneurs, leadership teams and their advisers through periods of growth, change and transition. With more than 1,200 employees across 25 offices and international bases, the group provides corporate finance, M&A, restructuring and specialist advisory services, alongside recruitment and related professional support. Privately owned by Sun Capital and operating for over 25 years, K3 serves other businesses and professional clients on a B2B basis. IT Service Desk Analyst 🔥 6 minutes ago 🏢🏡 Kuala Lumpur – Hybrid 💵 RM96.2k - RM106.9k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver responsive first-line IT support and maintain accurate, auditable control of hardware and software assets across the K3 Group.
Act as the critical link between users, Tier 2 support, external providers and IT leadership to ensure consistent service delivery, rapid resolution and regulatory compliance across multiple subsidiaries and time zones.
Act as first point of contact (Level 1) for IT incidents and service requests; triage, log and prioritise tickets in line with SLAs; escalate to Level 2, infrastructure and external providers as required.
Provide remote support for hardware, software, Microsoft 365 (Outlook, Teams, SharePoint, Entra ID) and business applications including Turnkey IPS and Virtual Cabinet.
Manage user account lifecycle: provisioning, access changes and de-provisioning in line with Access Control Policy and least-privilege principles.
Own and maintain the IT asset register; manage procurement, asset allocation, transfer, refresh scheduling and secure disposal.
Conduct periodic audits and reconcile discrepancies.
Track software licence entitlements across subsidiaries; flag over-use, under-use or renewal dates to mitigate compliance and budget risk.
Support new-starter onboarding and leaver offboarding; maintain service desk knowledge base; produce ticket metrics reports.
Apply Information Security Policy, Access Control Policy and Data Protection standards in all activities.
Escalate suspected incidents or breaches promptly to IT leadership. 🎯 Requirements
2+ years in IT support or service desk role, ideally within professional services, financial services or multi-entity environments.
Hands-on experience with Microsoft 365 administration (Entra ID, Exchange Online, Teams, SharePoint, Intune or equivalent MDM).
Proven ability to manage an IT asset register and track full hardware and software lifecycle.
Working knowledge of ITSM platforms (Halo or similar); ticket management, SLA monitoring, reporting.
Exposure to ISO 27001, Cyber Essentials or comparable information security frameworks.
Relevant certifications: CompTIA A+, ITIL Foundation, Microsoft (MS-900, MD-102).
Strong written and verbal English communication; ability to explain technical issues clearly to non-technical staff.
Knowledge of remote desktop tools and IT Service Management tools would also be an advantage.
Patience and the ability to remain calm under pressure.
Methodical documentation and record-keeping; meticulous attention to detail.
Comfortable working across time zones and supporting UK-based stakeholders during overlapping hours. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Dealing Analyst 🕒 April 29 BID Operations 11 - 50 🏢 Enterprise ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Dealing Analyst managing foreign exchange trading portfolios for a growing company based in Australia. Collaborate on trading activities and reporting, contributing to strategic growth in financial markets. 🏢🏡 Kuala Lumpur – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇨🇳 Chinese Required Analyst, Equity Research 🕒 April 7 CFRA Research 51 - 200 💸 Finance 💳 Fintech 🏢 Enterprise Website LinkedIn All Job Openings Equity analyst for CFRA's fundamental research team publishing company analysis and stock recommendations. Collaboration with a global client base including institutional investors and advisors. 🏢🏡 Kuala Lumpur – Hybrid 💰 Private Equity Round on 2023-01 ⏰ Full Time 🟢 Junior 🧐 Analyst 🗣️🇨🇳 Chinese Required Customer Service Intermediate Analyst 🕒 January 7 Citi 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Customer Service Intermediate Analyst resolving client issues at Citi's Securities Services. This role involves managing a high-profile client portfolio and ensuring timely resolution of queries. 🏢🏡 Kuala Lumpur – Hybrid 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Officer – Custody Asset Servicing Analyst 🕒 December 3, 2025 Citi 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Officer, Asset Servicing Analyst role at Citi supporting client business through quality tasks and services. Involves evaluative judgments and policy formulation based on data analysis. 🏢🏡 Kuala Lumpur – Hybrid 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟢 Junior 🧐 Analyst Surveillance Analyst, Wealth Management - Hybrid 🕒 August 10, 2025 Citi 10,000+ employees 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Join Citi Asia Wealth as a Surveillance Analyst; lead data-driven surveillance, automation, and reporting across Asia with responsibility for risk controls and compliance. 🏢🏡 Kuala Lumpur – Hybrid 💰 Post-IPO Equity on 2018-05 ⏰ Full Time 🟢 Junior 🧐 Analyst View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

IT supportMicrosoft 365 administrationticket managementIT asset managementhardware lifecycle managementsoftware lifecycle managementremote supportauditingdata protection standardsinformation security frameworks

Soft Skills

communicationpatiencecalm under pressuremethodical documentationattention to detail

Certifications

CompTIA A+ITIL FoundationMicrosoft MS-900Microsoft MD-102