Customer Account Manager

K3 Advisory Group

Customer Account Manager managing strategic accounts for Pinnacle, a leading Sage Partner. Ensuring customer satisfaction, growing revenue, and providing guidance on software solutions.

Posted 5/29/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage strategic customer accounts and grow revenue
Maintain strong customer relationships and ensure satisfaction
Act as the primary contact for customer inquiries
Conduct regular reviews with customers for improvements
Collaborate with internal teams for issue resolution
Identify opportunities for upselling and renewals

Requirements

What you’ll need

Proven ability in Customer Relationship Management
Strong understanding of customer needs and business objectives
Experience with sales processes and maintaining CRM data
Ability to conduct customer check-ins and assess satisfaction levels
Familiarity with software solutions and their features
Strong communication and issue resolution skills.

Benefits

Comp & perks

Good benefits
Opportunities for long-term career progression within a modern, forward-thinking business environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Relationship Managementsales processesCRM data management

Soft Skills

customer relationship managementcommunicationissue resolutioncustomer satisfaction assessment