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K2 Services

Associate Analyst, Service Desk

K2 Services

Service Desk Analyst providing technical support via phone, email, and chat. Working collaboratively with team members in a fast-paced legal/IT environment.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities through effective communication and problem-solving skills, while maintaining a proactive approach to troubleshooting and issue resolution in a fast-paced environment.

Highest-signal resume keywords
Customer Service SkillsVerbal CommunicationWritten CommunicationTroubleshooting AbilityTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Typing SkillsAnalytical ThinkingStrategic ThinkingProactive AttitudeAbility to Work Under Pressure
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer SupportTechnical SupportIssue ResolutionHardware SupportSoftware SupportNetwork Support

About the role

Key responsibilities & impact
  • Serve as the first point of contact to customers seeking help for hardware, software, network, or other issues
  • Provide over-the-phone, email, and chat support
  • Identify, diagnose, and resolve customer issues
  • Maintain a regular and reliable level of attendance

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Strong verbal, written, and typing skills
  • Excellent customer service skills
  • Ability to work collaboratively in a team-oriented environment
  • Proactive with ability to troubleshoot
  • Ability to think strategically and analytically
  • Ability to function well in a high-paced and sometimes stressful environment

Benefits

Comp & perks
  • medical benefits 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score