Customer Success Manager

Juro

Customer Success Manager driving client relationships for a legal contract management platform. Engaging with clients virtually and face-to-face to enhance contract management processes.

Posted 6/4/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Work to make legal contracts frictionless, collaborative and accessible
Help the company to grow as go-to platform for contract management globally
Engage in building relationships with clients both virtually and face-to-face
Identify problems and move things forward proactively based on customer interactions

Requirements

What you’ll need

3+ years of customer-facing experience
Experience engaging with senior stakeholders, including Director level and above
Strong skills in identifying and nurturing customer relationships across multiple accounts
Strong discovery and problem solving skills
Ability to thrive in early-stage environments and adapt to changing circumstances

Benefits

Comp & perks

20% annual bonus (in 4x quarterly instalments based on performance targets)
Equity at IC3 level in our Progression framework
Choice-first work approach allowing full remote work from Day One
Office hubs in London and Boston for those who prefer in-office work
Inclusive perks and benefits designed for team diversity

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-facing experiencerelationship buildingproblem solvingdiscovery skillsadaptability