Customer Success Manager

Juro

Customer Success Manager helping clients with legal contracts through Juro's platform. Engaging with customers to ensure success and collaborating with teams to enhance product offerings.

Posted 5/17/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £55,000 - £60,000 per yearWebsite

About the role

Key responsibilities & impact

Help the world agree faster by making legal contracts frictionless, collaborative and accessible
Work closely with customers to ensure their success and satisfaction
Collaborate with internal teams to improve product offerings and customer experience
Participate in interviews and onboarding processes for new customers

Requirements

What you’ll need

3+ years of customer-facing experience
Engaging senior stakeholders, including Director level and above
Confident in identifying and nurturing customer relationships across multiple accounts
Strong discovery and problem solving skills

Benefits

Comp & perks

20% annual bonus in 4x quarterly instalments based on performance targets
Equity at IC3 level in our Progression framework

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-facing experiencestakeholder engagementrelationship managementdiscovery skillsproblem solving skills