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Jupiter Intelligence

Principal Customer Success

Jupiter Intelligence

Principal, Customer Success role enhancing relationships and driving solution adoption at Jupiter. Engaging cross-functional teams to deliver tailored solutions for customer needs.

Posted 7/21/2026contractRemote • 🇺🇸 United StatesLead💰 $60 - $75 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on account retention, upselling, and customer engagement. Proficient in utilizing analytical tools and CRM systems to drive customer satisfaction and support financial services clients.

Highest-signal resume keywords
Customer Success ManagementAccount RetentionAnalytical Tools ProficiencyCRM Tools ExperienceFinancial Services Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer OnboardingImplementationTrainingData AnalyticsClimate AnalyticsWeather DataGeospatial SolutionsPython Notebooks
Soft Skills
Customer EngagementCommunication
Tools & Technologies
TableauQGISArcGISSalesforce
Industry Keywords
Financial ServicesQuarterly Business ReviewsCustomer RequirementsCustomer Insights

Tech Stack

Tools & technologies
PythonTableau

About the role

Key responsibilities & impact
  • Lead engagements with customers and ensure account retention
  • Drive renewal business and identify upsell opportunities
  • Perform customer onboarding, implementation, and training
  • Manage all aspects of customer engagement
  • Lead Quarterly Business Reviews (QBRs)
  • Collect and distribute customer requirements and insights

Requirements

What you’ll need
  • B.S. in a physical science, computer science, finance, engineering, data analytics, or related field OR equivalent practical experience
  • 4-8 years of experience in a technical, analytical, or customer-facing role
  • 2+ years of experience in a customer success role or similar
  • Experience supporting financial services clients
  • Familiarity with climate analytics, weather data, or geospatial solutions
  • Proficiency with analytical tools such as Tableau, QGIS, ArcGIS, or Python notebooks
  • Experience with CRM tools such as Salesforce

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off