Principal, Customer Success
Jupiter Intelligence
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $135,000 per year
Job Level
Lead
Tech Stack
PythonTableau
About the role
- Lead engagements with Jupiter customers and be accountable for long-term customer success
- Map customer organizations to identify additional key stakeholders and potential upsell opportunities
- Drive renewal readiness, proactively address risks, lead commercial renewal, and expansion cycles
- Perform customer onboarding, implementation, and training
- Be the primary point of contact with customers
- Generate customer criteria and KPIs that are regularly tracked and updated with the customer
- Lead Quarterly Business Reviews (QBRs)
- Maintain customer playbooks to track customer insights
- Answer technical customer questions and manage internal cross-functional coordination
- Monitor customer health scores, identify risk signals early, and create mitigation plans
- Collect and distribute key customer requirements and act as a customer proxy when engaging product teams
- Analyze product usage, climate analytics results, and adoption data to drive action with customers
- Create collateral to drive further customer engagement and develop internal reports to communicate customer status
Requirements
- Demonstrable experience in climate, weather, or geospatial data environments
- Experience supporting financial services clients in a customer success or client-facing role
- Experience working with climate analytics, weather data, geospatial solutions, or related scientific datasets
- Hands-on familiarity with interpreting and analyzing data outputs, ideally from models, APIs, or technical platforms
- Ability to translate scientific, geospatial, or modeling results into clear, actionable insights for non-technical stakeholders
- Proficiency with analytical or geospatial tools such as Tableau, QGIS, ArcGIS, Python notebooks, or similar
- Comfort collaborating deeply with engineering, data science, and product teams
- Experience with CRM tools (such as Salesforce)
- Ability to create high-quality deliverables that meet executive-level expectations
Benefits
- Health, dental, and vision plans
- Wellness program
- Flexible spending accounts
- 401(k) retirement plan
- Employee stock purchase plan
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Employee Assistance Program
- Flexible Vacation Plan
- Employee-paid critical illness and accident insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
climate analyticsweather datageospatial solutionsdata analysisdata interpretationKPI trackingcustomer onboardingcustomer trainingupsellingrisk management
Soft skills
customer successstakeholder engagementcommunicationcollaborationproblem-solvinganalytical thinkingpresentation skillscustomer advocacyleadershipadaptability