Senior Billing & Collection Specialist

Juniper Square

Senior Billing & Collections Specialist managing billing complexities due to increased transaction volume at Juniper Square. Collaborates with teams to ensure invoice accuracy and manage cash application.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $60,000 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing processes, including invoice processing, cash application, and contract interpretation, while effectively collaborating with cross-functional teams to enhance workflows and address customer inquiries.

Highest-signal resume keywords

Billing ExperienceCash Application ProficiencyZone Billing Software FamiliarityAI Productivity Tools UtilizationInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Invoice ProcessingContract AnalysisPayment MatchingCollections BackgroundExcel Proficiency

Soft Skills

Team CollaborationProactive CommunicationProblem-Solving

Tools & Technologies

ZoneNetSuiteSalesforceAI Tools

Industry Keywords

Services SectorSaaS SectorBilling WorkflowsAR Aging Monitoring

About the role

Key responsibilities & impact

Review customer contracts and correspondence, interpreting ambiguous contract language to determine correct billing treatment
Process invoices and credit memos for complex or non-standard billing scenarios
Guide and support teammates on invoice processing workflows within Zone
Review invoices processed by the team for accuracy before sending out to customers
Respond to customer billing inquiries via email, researching and providing accurate answers in a timely manner
Perform daily cash application: match incoming customer payments to invoices and post accordingly
Own follow-up on past-due accounts, coordinating escalations with Fund Admin/CX as needed
Monitor AR aging and flag at-risk balances to the Billing & Collections Manager
Play a key role in ongoing process improvements and workflow refinement within Zone (project-based work)
Manage increased workload during peak Fund Admin billing cycles (December, March, June, September)
Partner cross-functionally with Deal Desk on contract structuring, and with Fund Admin/CX on billing and collections
Comfortable using AI tools to improve productivity and efficiency across billing, cash application, and reporting workflows

Requirements

What you’ll need

At least 4 years of professional billing experience, particularly with intricate billing scenarios
Proven capability to analyze vague contract terms and determine precise billing consequences
Practical familiarity with Zone or equivalent NetSuite-native billing software, including the ability to train and guide team members
Proficiency in cash and payment applications, including matching and posting customer payments against invoices
Familiarity with Salesforce for navigating and extracting contract, account, and opportunity details
Adept at utilizing AI productivity tools (such as ChatGPT and Claude) to enhance daily workflows
Background in collections is advantageous, though the primary emphasis remains on billing mastery
Collaborative mindset with a strong emphasis on teamwork; comfortable guiding colleagues on workflows without needing a formal title
Strong interpersonal skills to interact with cross-functional internal stakeholders and a proactive approach to asking clarifying questions
Prior background in the Services and SaaS sectors is preferred.
Highly resourceful with the capability to independently investigate and resolve questions when details are scarce.
Thrives and operates effectively within a high-speed, dynamic workplace.
Advanced proficiency in Excel, particularly utilizing calculations from the Fund Admin team, is a distinct plus.

Benefits

Comp & perks

Health, dental, and vision care for you and your family
Life insurance
Mental wellness coverage
Fertility and growing family support
Flex Time Off in addition to company-paid holidays
Paid family leave, medical leave, and bereavement leave policies
Retirement saving plans
Allowance to customize your work and technology setup at home
Annual professional development stipend