Manager, Fund Administration – Investor Services

Juniper Square

Manager leading Investor Services team responsible for exceptional service across a portfolio of Fund Administration customers at Juniper Square. Contributing to the growth and quality of investor services.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Investor Services Associates and Assistant Managers.
Own team-level performance metrics including SLA adherence, quality, and customer satisfaction.
Serve as a senior escalation point for complex or high-priority customer issues and partner across internal teams to drive resolution.
Manage capacity planning, workload prioritization, and resource allocation across the team.
Champion process improvement, automation, and operational controls initiatives; surface product enhancement opportunities to leadership.
Develop and execute training plans for new and existing team members.
Build trusted, advisory-level relationships with customer leadership across the book of business.
Partner with Product, Sales, and Operations to align Investor Services priorities with broader company objectives.
Report on team health, performance trends, and service risks to senior leadership.
Proactively identify new service opportunities and translate them into operational proposals.

Requirements

What you’ll need

6-10+ years of experience in fund administration, investor services, or a related financial services role.
2+ years of people management experience with a track record of building high-performing teams.
Deep knowledge of investor services operations and the private markets landscape.
Strong analytical skills with experience using data to manage team performance and drive decisions.
Excellent communication skills, including experience presenting to and influencing senior stakeholders.
Proven ability to manage cross-functional relationships and align teams around shared goals.
Highly organized and detail-oriented; able to manage competing priorities in a fast-paced environment.
Experience leading process improvement initiatives and driving operational change at scale.

Benefits

Comp & perks

Competitive salary and meaningful equity
Health, dental, and vision care for you and your family
Flex Time Off in addition to company paid holidays
Generous paid family leave, medical leave, and bereavement leave policies
401k retirement savings plan
Healthcare FSA and commuter benefits programs
Freedom to customize your work and technology setup as you see fit
Professional development stipend
Monthly work from home wellness stipend while we're all remote
Mental wellness coverage including live coaching and therapy sessions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fund administrationinvestor servicesdata analysisprocess improvementoperational controlscapacity planningworkload prioritizationresource allocationperformance metricscustomer satisfaction

Soft Skills

leadershipcoachingcommunicationanalytical skillsorganizational skillsrelationship managementinfluencingdetail-orientedproblem-solvingteam management