Juniper Square

Customer Success Manager – Growth

Juniper Square

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $86,000 - $95,000 per year

About the role

  • Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding
  • Own the success and health of your assigned clients by developing and deploying strategies aimed to increase customer value and optimize retention
  • Build strong, trust-based relationships while leveraging digital and scaled engagement to drive product adoption and customer satisfaction
  • Proactively monitor customer health and usage trends to identify risks and opportunities for growth
  • Support and own renewal conversations and mid-contract escalations, while collaborating cross-functionally to identify and drive expansion opportunities
  • Act as the voice of the customer internally, advocating for customer needs and influencing product and process improvements
  • Develop advanced knowledge of the customer, product, and industry

Requirements

  • 3 years of professional experience with at least 2 years of experience in a customer success or account management role, preferably in a SaaS environment
  • Strong written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner
  • Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
  • Ability to analyze customer data and performance metrics to derive actionable insights
  • Experience using data and technology to drive customer enablement, with preferred experience in Salesforce, Outreach, and Looker
  • Demonstrated experience learning advanced knowledge on technical subject matters and curiosity to grow in knowledge
  • Passion for contributing to the customer's success with a product or service
  • Motivated by change and comfort with an evolving work environment
  • Bachelor's degree or equivalent years of professional experience
Benefits
  • Health, dental, and vision care for you and your family
  • Life insurance
  • Mental wellness coverage
  • Fertility and growing family support
  • Flex Time Off in addition to company paid holidays
  • Paid family leave, medical leave, and bereavement leave policies
  • Retirement saving plans
  • Allowance to customize your work and technology setup at home
  • Annual professional development stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisperformance metricscustomer enablement
Soft Skills
communicationtime managementprioritizationrelationship buildingadvocacy